Having difficult conversations with clients

Louisa Whitney is a family mediator who set up her own mediation practice in 2013, LKW Family Mediation.  She previously practised as a family lawyer for 9 years.  She offers family mediation in Dorking, Surrey, as well as PPC mentoring and support services  to other mediators.

Louisa Whitney

Do you worry about having challenging conversations with clients?  Do you find they don't take on board what you're trying to say?

Do you dread having to have difficult conversations with clients? Do you worry that they will turn on you? Do you find that they don&#x27;t take away the messages you wanted them to? Do you find they don&#x27;t properly hear what you&#x27;re trying to say?In this webinar we will look at:- your own relationship with conflict - is this something you thrive on or actively seek to avoid?- the art of good communication and ensuring you are clear in your key messages- why your client might not be able to hear you right now (for example if they are in fight or flight mode)- how to stand firm in a non-confrontational wayAs a family mediator I both facilitate, have and witness difficult conversations and in the 8 years I&#x27;ve been mediating I&#x27;ve learned A LOT about them. I&#x27;m sharing all of this in an hour long webinar as part of the learn at lunch series. Sign up to the webinar and get the Zoom link to join a few days before. You don&#x27;t need a Zoom account. You can choose to join the webinar live, or watch it back at a more convenient time. Everyone signed up gets access to the recording.

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Having difficult conversations with clients

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Having difficult conversations with clients

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