Why talk about emotions when delivering scams-awareness work?

Quaker Social Action is an independent UK charity working with people on low incomes to seek solutions to the issues affecting their lives.

Quaker Social Action

Sharing a new approach which focuses on the role of emotions in staying safe online

Summary of the sessionThe Made of Money Team at QSA has over 2 decades of experience helping people improve their financial capability and confidence around money and training others to deliver workshops themselves. They run workshops on scams awareness in Tower Hamlets, which help participants spot when they may be being scammed. They use an approach which empowers participants by identifying and managing the emotions scammers seek to exploit.Drawing on this history, the workshop leaders will:· Share learning from their experience about considering the emotional aspects of online scams when talking to clients about being scammed· Share tools and approaches to help clients develop their own emotional resilience in responding to online scams· Offer ideas for strategies clients can use to assess what might be happening when they are online· Offer opportunities for participants to share their own insights and find ways to apply the learning to their own money guidance practiceWho should attend this event:This event is for anyone who gives money guidance that might involve supporting people to stay safe online or is concerned about their own ability to stay safe online.Who the speakers areCarrie and Alison from QSA’s Made of Money team.Areas of the competency frameworkList the paragraphs of the competency framework that applyMultiple technical domains cover scams awareness<a href="https://maps.org.uk/en/our-work/money-guiders/competency-framework" title="https://maps.org.uk/en/our-work/money-guiders/competency-framework" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">https://maps.org.uk/en/our-work/money-guiders/competency-framework</a>AccessibilityThis session will be delivered in English. Closed captions appear as standard. If you require any accessibility adjustments to access this session, such as receiving a copy of the slidedeck in advance, please contact the session organisers on moneyguidernetwork@qsa.org.uk. <h4>Keep up to date with the Money Guiders England Network</h4><ul><li>Email: moneyguidernetwork@qsa.org.uk</li><li><a href="https://twitter.com/MoneyGuidersEng" title="https://twitter.com/MoneyGuidersEng" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Twitter</a></li><li><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=MhDku86PQk26tUTiFRCIbXlbtrJNjERJrNsAprakSGtUMEFMRzhVMENGT0NHMFU3SzJZTTBHV1lUVi4u" title="https://forms.office.com/Pages/ResponsePage.aspx?id=MhDku86PQk26tUTiFRCIbXlbtrJNjERJrNsAprakSGtUMEFMRzhVMENGT0NHMFU3SzJZTTBHV1lUVi4u" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Register with the England Network</a></li><li><a href="https://www.linkedin.com/company/86373617/admin/feed/posts/" title="https://www.linkedin.com/company/86373617/admin/feed/posts/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">LinkedIn page</a></li></ul> <h4>The Money Guiders Programme</h4><a href="https://www.maps.org.uk/money-guiders/" title="https://www.maps.org.uk/money-guiders/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Money Guiders</a> is provided by the Money and Pensions Service. It is a programme which seeks to help money guidance practitioners improve their knowledge, skills and confidence. Everything that the Money Guiders programme offers centres around the Money Guidance Competency Framework - it's there to help you better understand the full breadth and depth of money related issues that fall outside of the regulated financial advice service sector - the things you talk to your customers about.Before attending the session, you could: <ul><li>Try out our money guidance <a href="https://maps.org.uk/en/our-work/money-guiders/confidence-checker" title="https://maps.org.uk/en/our-work/money-guiders/confidence-checker" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">confidence checker</a>, to find out how you feel about the conversations you have with customers about money</li></ul> <ul><li>Spend some time considering the challenges you face in your work, specifically when you provide help and guidance to your clients or service users around money issues.</li></ul> <ul><li>Consider how you spot potential problems, how you can start conversations about money in a sensitive way and at an appropriate time?</li></ul> <ul><li>Think about how you can maintain good boundaries in your role as a money guidance practitioner within your main area of work?</li></ul>

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Why talk about emotions when delivering scams-awareness work?

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