The Kindness Deficit

North West Masterclass Collaborative

The Kindness Deficit: What Happens When Care Stops Caring.

Kindness is being friendly, generous, and considerate without expecting anything in return. Other words for kindness include care, compassion, concern, grace, helpfulness, empathy and goodwill. But kindness goes beyond these qualities; it is an intentional act of compassion, generosity, and love.We are born with an innate capacity for kindness; to both give it and receive it. Our formative years build essential neural pathways and foster our longer-term experiences of secure, trusting relationships. This harnesses the ways in which we show kindness to ourselves and to others as we grow up. But what happens when our psyche becomes so congested, that our capacity to offer kindness to self and other, becomes stuck?There is no doubt that we are all living through a time of collective collapse; our systems, our ecology and what was most familiar, are both fractured and fragile. We all feel this. Fear, survival and self-importance may be in the driving seat, with kindness and care, relegated to the back of the bus. Whilst we may all acknowledge how important kindness is, why have we pushed it away and how is it costing us?Our NHS is founded on the principles of care, compassion and kindness. In this session, Susy and Richard ask how this kindness deficit became our reality and how as a system, have we stopped caring enough.During our time together, Susy and Richard will open up some uncomfortable conversations and invite you to turn towards the harsh realities of this system that we all so desperately love. They will share some of their thoughts and experiences of working across executive teams and organisations and where they have seen a moral vacuum in relation to kindness and speaking the truth. You will leave the session:· Having considered what our systems need in order to facilitate more truth, more honesty and more kindness, improving experiences for our teams, our patients and our partners.· Reflected on the shadow side of kindness.· Learnt about William Bridges’s model for Transition – encouraging you to take this back into your working and personal lives.· With understanding as to the story’s, we tell ourselves about the barriers to kindness and honesty (peeling away the old stories of our survival personalities)· With curiosity and wonder as to what will support you to bring an extra dose of kindness to yourself and those around you. Richard Tyler – Guide, coach, psychotherapist, systemic constellator.Change is our only constant and as the world becomes more uncertain, leaders with greater consciousness are needed to navigate their people through rough and unexplored terrains. Many systems are riddled with legacy trauma and find themselves both ruptured and fragile. Healing wounds is vital before the recovery, restoration and transformation can begin.After a decade playing lead roles in West End theatre productions such as The Phantom of the Opera and Les Misérables, and singing in concert halls across the globe, Richard brings a creative and artful approach to life. He founded BTFI in 2004 where, coupled with his professional training in Barrett Values CTT, Systemic Constellation Coaching and ongoing studies in Cognitive Hypnotherapy, ACT and Psychosynthesis, he works with global brands to help them deepen their leadership and cultural experience. His work now as a Soul Therapist is grounded in the belief that deep healing happens when we are in relationship; with ourselves, with others and with the more than human world around us. Richard’s practice is grounded in the rhythms of the Earth, drawing on the restorative power of nature to help people reconnect to their inner wisdom, navigate transitions and tend to the soul wounds that conventional therapy often overlooks. During the last 20 years Richard has supported the board and Executive Teams of many NHS organisations: DOH, Isle of Wight NHS Trust, Mid Staffordshire NHS Trust, SaTH, NUH, GST and Birmingham Heartlands, amongst others.Richard can be relied on to bring tough love to the mix; balancing empathy, compassion and play with the courage to make the invisible, visible. He is a guide who remains firmly by your side, ensuring all work happens within a robust and safe container.He is the author of 2 books; <a href="https://www.richardtyler.co.uk/jolt-book/" title="https://www.richardtyler.co.uk/jolt-book/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Jolt</a> and <a href="https://www.karnacbooks.com/product/as-a-kite-falls-a-voyage-through-descent/97709/" title="https://www.karnacbooks.com/product/as-a-kite-falls-a-voyage-through-descent/97709/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">As a Kite Falls</a>, published by Capstone Wiley and Karnac. Susy Cook – CEO AquaAqua’s Chief Executive Officer, Dr Susy Cook is a dedicated Executive and Board member who has had the privilege of working in public sector, NHS and academia for 25 years in varying roles from manager, director, coach, leadership and organisational development lead, improver. Prior to joining Aqua, Susy was the Group Chief People Officer at North Tees and Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust. Susy started her career as a biochemist and researcher in 1997.​With a deep commitment to healthcare excellence and a track record of effective leadership in the NHS, Susy works to further develop a shared sense of purpose, motivation for improvement and growth during an exciting time of change for the NHS.Susy specialises in working with leaders to create open and honest cultures that enable the delivery of safe, efficient and effective health care. She commits to enabling high performance on complex system issues through her strategic approach and valuable external perspective. As a highly principled and trusted board advisor she is driven by her values and her commitment to both the NHS and the development of its valued staff.

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The Kindness Deficit

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