Thank you for purchasing tickets! We look forward to seeing you there. A few key pieces of information for you: - This event is held outdoors with minimal cover from wet weather. This event will go ahead unless the weather makes it unsafe for those attending - you will be notified by email. - There will be a range of seating available including beach huts, picnic tables and high tables. We do not allocate tables to guests as we have found in the past guests prefer to select their own seats. If you have a particular seat in mind - such as a beach hut - please arrive earlier and make sure you are in the queue early. - We recommend arriving 10-15 minutes early to join the queue so your tickets can be checked. If for any reason you have bought the wrong ticket, you will need to re-join the back of the queue so that we can ensure the event runs to time. Please now take a moment to refer to our Covid-19 guidelines and event T&Cs. In our commitment to hosting safe events during this Covid-19 time, we advise guests that are coming to be completely free of any Covid-19 symptoms. Furthermore, we do advise you take a Covid-19 test or Lateral Flow test (available from the NHS for free) prior to attending to ensure you do not have Covid-19 . This will not be checked on the day, but we do advise you do this to keep yourself and others safe. Additional precautions include: Large outdoor area with well spaced out seating plan Hand sanitising stations Temperature checks on arrival Face masks to be worn when not sat at a table Props sanitised during the event T&Cs of attending: Dogs coming to the open air dog café must be friendly, well socialised and up to date with their vaccinations. If your dog is showing aggression towards other dogs or humans you will be asked to leave. Pug Cafe and Westquay take no responsibility for your dog or its actions, you must keep them safe and if your dog harms another dog or person it will fall under your own liability. Dog owners are welcome to let their dog off lead but must take responsibility for their safety and actions - the picket fence around the event area may have a gap tall enough for very small dogs to get under or may be short enough for larger dogs to jump over - you must use your own discretion as to whether you choose to let you dog off lead or not. Please check your Pet Insurance to ensure your dog is covered for public liability in the event they harm another dog or person. Should you bring more than one dog, ensure you have enough people to care responsibly them – suggested dog to human ratio is 2:1 If you or your dog are harmed by someone else's dog you must resolve the matter with the dog's owner - Pug Cafe and Westquay take no responsibility for the actions of the dogs attending. You must purchase the correct ticket to attend. If you are bringing a dog in your booking you are all classed as 'Dog Owners' and should be in possession of Dog Owner tickets and in attendance with a dog. If you are not bringing a dog with you to the event in your booking you must buy a Dog Lover ticket. All children must be accounted for - children 16 or under are charged a reduced rate and children 6 or under are free but you must still order a ticket for them. All dogs must be accounted for - you must purchase a ticket for your dog (they are free) do not attend without a ticket for your dog. If you attend and do not bring a dog with you but have purchased a Dog Owner or Guest ticket it will be at the discretion of the organisers as to whether you are allowed in - you will be required to pay the additional costs to convert your ticket to a Dog Lover ticket plus a service fee. There is a No Refund policy in place however you may tr`ansfer your ticket to a friend or family member in the event you cannot attend. We reserve the right to amend, reschedule or cancel the event at any time. Should the event need to be cancelled or rescheduled due to government advice or change in law, you will receive a refund.