Building Exceptional Client Relationships

Build exceptional client relationships and improve their commitment, their engagement and their enthusiasm

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WANT THE SECRETS TO GREAT CLIENTS AND GREAT CLIENT RELATIONSHIPS?❓ Sick of explaining to people that there are no quick fixes? ❓ Wondering why your clients aren&#x27;t as excited about their dogs as you are? ❓ Wish you didn&#x27;t have to navigate people&#x27;s unrealistic expectations about what their dogs could achieve? ❓ Wish you had word of mouth advertising that means you&#x27;re booked up for months in advance? * * * * * *We all dream of those clients who are an absolute gift to work with. They bring us the kind of dogs we love working with... on the behaviours we love working on. These clients bring their A game, determined to succeed. Whatever we suggest is not only taken on board but we get photos and videos throughout the week as well.They&#x27;re the clients that have us jumping out of bed on a Monday morning, slapping on our training belts and pulling out our best stuff. They energise us and we energise them. It&#x27;s a partnership. You click right from the beginning. You&#x27;re thinking a thing and they&#x27;re already there. They have ownership of their own goals and they&#x27;re resourceful, mindful, reflective, empowered individuals who are an absolute dream to be around. We&#x27;d all like more clients like this, right? How we find clients like this is not a secret. It&#x27;s not a marketing gimmick. It&#x27;s not having the right funnel to weed out the vast majority of people who, let&#x27;s face it, sometimes lack a little oomph, can lack commitment or capacity. You know... real people, living in the real world. Finding your dream clients is easy: you make them. When you know the secrets of getting the best out of people, all your clients have the potential to become your dream clients. No gimmicks. No hand-picking the cream of the crop. No wading through weeks where you seem like you&#x27;re trying to herd cats rather than train dogs. I&#x27;m hugely excited to announce an exclusive course for dog trainers and behaviour consultants looking at how to build exceptional client relationships, and, in turn, build exceptional clients. This course has been six months in the making, coming off the back of &#x27;Client-Centred Dog Training: 30 Lessons to Get Maximum Engagement From Your Clients&#x27;. When I wrote the book, I had no idea how popular it would be. I&#x27;m amazed (and very glad!) because it tells me how many dog trainers are truly invested in their clients and in building better working alliances. I don&#x27;t know why that stunned me.I know many of you have wanted more, and this course is designed to take the principles explored in the book and help you put them into action. Reading is a one-way information stream, on the whole. You read and you process it, but it&#x27;s not a conversation. You don&#x27;t get to say, &#x27;Hey, what about ... ?&#x27; or &#x27;But what if... ?&#x27; or &#x27;Well, that wouldn&#x27;t work!&#x27; Books don&#x27;t offer that kind of rich conversation that lies beneath real learning and development. They&#x27;re great. I love books. But they are a wall of knowledge, not a discussion. This course IS that discussion! Part-workshop, part-support and part-preview into my next book aimed at helping you with all kinds of challenging client situations, the sessions will take place over 8 hours. The sessions are deliberately split in two so you get time to put things into practice. The sessions are also capped at ten participants. There&#x27;s a reason for that. Conversations don&#x27;t happen in lecture theatres with 200 participants. Nor do they truly happen in webinars with 1000 people you don&#x27;t know. Even if you get the chance to ask a question, you might never want to ask the kind of questions you would in a smaller, more intimate group. We&#x27;ll be covering aspects of contracting, information gathering, interviewing, engaging with clients and helping them build realistic plans that are both challenging and achievable. We&#x27;ll also cover the difficulties of change and look at exciting new insights into human habit forming, so that when you end your contract and disengage, you know that your clients will stick to their plans. What else? ✔️ Helping clients understand their needs better✔️ Helping clients change mindsets and beliefs that are holding them back✔️ Engaging with clients who&#x27;ve literally seen every other trainer in the Yellow Pages before they got to you✔️ Helping clients stick it out ✔️ Dealing with desperation ✔️ Keeping a positive mindset about your clientsWhen we truly engage with our human clients, we open up the potential to change their dogs&#x27; lives forever. We can&#x27;t work through our clients if they&#x27;re not 100% committed to the journey, and if we don&#x27;t get that commitment, then we risk lives remaining impoverished for good. So if you&#x27;re ready to make all your clients into your dream clients, if you&#x27;re ready to build relationships and change habits, if you&#x27;re excited about doing something new in 2022 to hugely improve your success rates and re-locate the passion that brought you into dog training and behaviour consultations in the first place, send me an email and tell me you&#x27;re ready! The course includes: 📣 4 hours of recorded webinars that you can watch again as many times as you like📣 The most up-to-date science of human behaviour, social psychology, coaching and change leadership📣 Small group size limited to a maximum of ten participants📣 4 hours of workshops and discussion time to develop plans to suit YOUR needs and improve your client relationships📣 A free e-copy of my upcoming book: &#x27;Client-Centred Dog Training: 30 Conversations Dog Trainers Hate Having (and how to win them)&#x27; All for £100 all in! Saturday 8th January 2022 Saturday 15th January 2022 1pm - 5pm via ZoomIf you&#x27;re ready - and only if you&#x27;re truly ready - to really and truly rock 2022, send an email to emma_janelee@hotmail.com or send me a message via Facebook and I&#x27;ll send you joining instructions!

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