WhatsApp in Care: Safe or Sorry?

A practical session on the risks, rules, and real-world use of WhatsApp in care settings — and how to avoid a data protection disaster.

WhatsApp is quick, easy and already being used in many care settings — but is it safe, legal, or smart when it comes to personal data?

This session is for care providers who want to understand:

• What’s OK and what’s not when using WhatsApp for care communication
• Where the risks lie with confidentiality, safeguarding and GDPR
• Real examples of what goes wrong — and how to avoid being that headline
• Safer alternatives and simple policies you can actually use
• What CQC, the ICO, and your insurance provider expect from you

If staff are sharing care updates, rotas, or even pictures via WhatsApp — this session is for you. Whether you allow it, ignore it, or actively ban it, you need to understand what’s at stake.

👥 Who it's for:

• Care home managers
• Domiciliary care providers
• Senior carers and team leads
• Anyone responsible for data security or staff communication