Dynamics 365 Contact Centre Bootcamp - Microsoft London Paddington

Full day Dynamics 365 Contact Centre Bootcamp including Omnichannel with Telephony /voice, chat, SMS, AI Case Routing & Copilot

Dynamics 365 Contact Centre Bootcamp - One-Day Intensive

Join us for an immersive one-day Dynamics 365 Contact Centre Bootcamp, designed for business leaders, solution architects, consultants, and technical specialists looking to explore how Microsoft Dynamics 365 Contact Centre is transforming customer engagement through AI-powered service experiences delivered by real world battle tested Microsoft MVPs'!

Hosted at Microsoft Paddington, this intensive bootcamp will provide practical guidance on designing, configuring, and extending modern contact centre solutions using the Microsoft ecosystem.

Throughout the day, attendees will gain hands-on insight into:

• Core capabilities of Dynamics 365 Contact Centre
• Omnichannel customer engagement across voice, chat, SMS, and digital channels
• IVR Configurations for telephony call routing
• AI-powered routing, intelligent case management, and Copilot experiences
• Integration with Dynamics 365 Customer Service, Teams, and Power Platform
• Automation using Power Automate and low-code extensibility
• Reporting, analytics, and operational insights
• Best practice architecture for scalable enterprise deployments

The bootcamp combines expert-led sessions, live demonstrations, architectural guidance, and implementation best practices to help organisations accelerate adoption and maximise value from Microsoft’s next-generation contact centre platform.

Whether you are planning a new deployment, modernising an existing service operation, or exploring Microsoft’s customer service roadmap, this session will equip you with practical knowledge and strategic direction.

Date: Friday 24th April
Location: Microsoft Paddington
Format: One-day in-person bootcamp