Model Complaints Resolution Procedure - small and medium service providers

Learn about LeO's call for input on its Model Complaints Resolution Procedure and guidance how your feedback will shape the final product.

This webinar is aimed specifically at small and medium-sized legal service providers who want to understand and contribute to the Legal Ombudsman’s call for input on the Model Complaints Resolution Procedure (MCRP). The session will explain what the MCRP is, why it has been developed, and how it is intended to support proportionate, effective complaint handling for organisations of different sizes.

We will set out the key principles of the MCRP, what it could mean in practice for smaller providers, and how your feedback will help shape the final model. Questions may be submitted in advance of the session by emailing consultations@legalombudsman.org.uk.