Model Complaints Resolution Procedure - wider interest groups/open session

Learn about LeO's call for input on its Model Complaints Resolution Procedure and guidance how your feedback will shape the final product.

This open webinar is for a wide range of interest groups and anyone who would like to learn more about the Legal Ombudsman’s call for input on the Model Complaints Resolution Procedure (MCRP). The session will explain what the MCRP is, why it has been developed, and how it aims to support effective and proportionate complaint handling across the legal services sector.

We will outline the key principles of the MCRP, discuss how it could be applied in practice across different organisations and contexts, and explain how feedback will help shape the final model. The webinar will also cover how to respond to the call for input.

This session is suitable for service providers, consumer organisations, regulators, professional bodies, and anyone with an interest in complaints handling and service improvement.

Questions may be submitted in advance of the session by emailing consultations@legalombudsman.org.uk