Question 1

How Shopping Works: Fast & Easy Tokens

Accepted Answer

How Shopping Works: Fast & Easy Tokens. Visit our "Token Bank': Head straight to the Token Bank when you arrive to buy your event tokens. Please note: Token purchases are strictly CASH ONLY. We do not accept card payments.Easy Pricing: To keep things simple, items are grouped into token tiers.

Question 2

Token pricing

Accepted Answer

To keep things simple, items are grouped into token tiers. For reference, 1 Bronze token = £2, 1 Silver token = £4, and 1 Gold token = £6.  For eg. unbranded sunglasses might cost 1 Bronze token, high street brands (like Zara, COS, or Mango) might be 2 Silver tokens, and designer like Gucci 3 Gold

Question 3

Visitors Token Refunds

Accepted Answer

If you have leftover tokens when you finish shopping, do not worry! Visitors can easily get a full refund for any unused tokens at the Token Bank before you leave.

Question 4

Can I pay vendors with cash or card?

Accepted Answer

No. Vendors only accept SWAP & SAVE event tokens. You must purchase your tokens at the main Token Bank using cash only. Card payments are not accepted at this event.

Question 5

Can I bring my own items to swap on the day?

Accepted Answer

No. We do not accept unbooked bags, on-the-day swap items, or extra stock at the door. Only pre-booked vendors may bring items inside to sell. We will turn away unbooked bags at the entrance.

Question 6

What happens to unsold items at the end of the event?

Accepted Answer

All unsold items must be taken back by vendors at the end of the day. There is absolutely no storage available at the venue. We do not hold, donate, or dispose of any unsold stock. No rubbish, dumping, or abandoned items are allowed.

EALING - SWAP & SAVE: A Community Pre-Loved Shopping Event

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EALING - SWAP & SAVE: A Community Pre-Loved Shopping Event

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