Better Connected Transport Strategy – What does it mean for Information?

DfT “Better Connected” Integrated Transport Strategy – Implications for Passenger Information

The Department for Transport’s Better Connected Integrated Transport Strategy sets out a vision for a more seamless, joined-up transport system across England—one where passengers can plan, access, and complete journeys across modes with minimal friction. Central to this ambition is the role of high-quality, consistent, and interoperable passenger information.

This RTIG webinar will look at how the strategy reframes expectations around passenger information, highlighting both the opportunities and challenges for authorities, operators, and technology suppliers.

Key Themes

1. Passenger-Centric Information Ecosystem
The strategy places passenger needs at its core, emphasising door-to-door journey information that spans modes, operators, and geographies.

2. Data Integration and Interoperability
A key pillar of Better Connected is the ability to combine data from multiple sources into coherent, reliable outputs. The webinar will examine the implications for existing standards and services.

3. Real-Time and Disruption Information
The strategy highlights the importance of timely and accurate real-time information, particularly during disruption.

4. Accessibility and Inclusion
Ensuring that passenger information is accessible to all users is a central objective.

5. The Role of Standards and Industry Collaboration
Delivering integrated passenger information at scale will depend on strong alignment across industry stakeholders.

Who Should Attend

This session will be particularly relevant for:

• Local authority transport and digital leads
• Bus and multimodal operators
• Passenger information system suppliers
• Data and standards specialists
• Policy and strategy professionals

Outcomes

By the end of the webinar, participants will:

• Understand the passenger information implications of the Better Connected strategy
• Be aware of emerging expectations for integrated, multimodal data provision
• Gain insight into best practice and implementation challenges
• Be better equipped to align their own programmes with DfT’s strategic direction

This webinar forms part of RTIG’s ongoing programme to support the industry in delivering high-quality, standards-based passenger information that meets evolving policy and user expectations.