Unlock Your Potential: 1st Line Support Technician Course! 🌐

By the end, you’ll be ready for 1st Line Support roles, confidently providing technical assistance while ensuring top-notch customer satisfaction.

🌟 What You’ll Learn
Gain practical skills and knowledge to thrive in IT support, including:
🛠️ Troubleshooting Techniques
👩‍💻 Remote Support & Helpdesk Operations
🎯 IT Service Management Principles
📞 Customer Service Excellence

📚 Programme Highlights

Introduction to IT Support Levels
Level 1: Hardware & Software Basics
Level 2: Networking & Diagnostics
Level 3: Server Breakdown Resolution
Level 4: Advanced Hardware & Software Specialisation
Level 5: Handling Highly Specific Issues

🤔 Why Choose Us?
👩‍🏫 Experienced Tutors: Our expert tutors are committed to your success.
📚 Personalised Learning: We adapt to your needs and experience level.
📈 Career Guidance: Receive valuable support to advance in the digital world.

🎓 What We Offer:
🌟 Tailored Pathways: Match the course to your career interests and goals.
🌟 Expert-Led Training: Learn from industry professionals in both online and face-to-face sessions.
🌟 Flexible Scheduling: Complete the course in just 5-6 weeks.
🌟 Interactive Modules: Stay engaged with dynamic learning activities.
🌟 Cutting-Edge Resources: Access the latest tools and materials.

🗓️ Course Details
📅 When: Tuesdays, 10:00 AM - 12:00 PM
📍 Format: Online 💻 or Face-to-Face 🏫 (choose what works for you!)
💷 Cost: Fully funded – FREE! 🎉

✨ Eligibility
✔️ Aged 19+
✔️ Live in West Yorkshire 🏙️
✔️ Open to everyone – employed, unemployed or self-employed!

💡 Can’t make Tuesdays? No problem!
We offer additional specialised sessions to dive deeper:

🔐 Digital Safety & Cyber Security: Mondays, 10:00 AM - 12:00 PM
🤖 Artificial Intelligence in Industry: Thursdays, 12:30 PM - 2:30 PM
☁️ Cloud Technologies: Thursdays, 3:00 PM - 4:30 PM
📊 IT Analyst: Fridays, 10:00 AM - 12:00 PM

🌍 How to Join
👉 Register your interest using our form, and our friendly business team will be in touch!

📩 Contact Us
📧 Email: info@springfieldtraining.com
📞 Call: 0800 0500 2324
🌐 Visit: www.springfieldtraining.com

🎯 Don’t Miss Out! Future-proof your career, gain in-demand skills, and become a digital champion. Register today and start your journey towards a brighter future! 🌟

1st Line Support Technician - Skills Connect