Managing Conflict - Short Online Course

FOR Cardiff is Cardiff's Business Improvement District (BID), here for their members and to make the city more vibrant, influential and welcoming.

FOR Cardiff

This 30 minute online course is designed to equip your organisation with the skills and confidence to effectively handle conflict.

Thank you for registering your interest. A member of staff will verify that you work for a FOR Cardiff member business and contact you with further information on how to access this training course.

Please note, this course is only available to employees of FOR Cardiff member businesses. FOR Cardiff is pleased to offer this fully funded training course to employees of FOR Cardiff member businesses and would like to invite expressions of interest. If you are unsure whether you work for a FOR Cardiff member business, please email info@forcardiff.com. Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.Areas Covered<ul><li>What is workplace conflict?</li><li>Responses to conflict</li><li>Cultural differences</li><li>Different ego types</li><li>Breakdowns in communication</li><li>The behavioural cycle</li><li>The PEACE model</li><li>Conflict with customers</li><li>The HEAT technique</li><li>Patterns of behaviour</li><li>Distance zones</li><li>Physical conflict warning and danger zones</li><li>Impact factors</li><li>The BAP strategy</li></ul>This course is ideal for all levels of employee within a business and as part of the induction process for new employees. It is particularly recommended for employees working in the office sector.The online course should take between 20-40 minutes to complete and delegates will receive a Highfield e-certificate on completion.Please register your interest and a member of the team will verify that you work for a FOR Cardiff member business and contact you with further information on how to access this training course.

Our {communityGuidelinesLink} describe the sort of content we prohibit on Eventbrite. If you suspect an event may be in violation, you can report it to us so we can investigate.

To report other categories of prohibited or illegal content, submit {link}

Registrations are closed

Managing Conflict - Short Online Course

More events from FOR Cardiff

Follow organisers to get events picked for you

Registrations are closed

Managing Conflict - Short Online Course

More events from FOR Cardiff

Follow organisers to get events picked for you

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.