Service Level Agreements/KPIs

Scotland Excel Academy

Your guide to managing supplier performance  throughout the contract lifecycle.

Scotland is acknowledged as a leader in public procurement, ensuring that money spent by the public sector delivers economic, social and environmental benefits for our communities. Understanding service level agreements (SLAs) and key performance indicators (KPIs) is an essential skill for procurement. Setting clear expectations and measures for performance ensures that contracts continue to meet requirements and suppliers perform well. This course is ideal for procurement professionals and anyone engaged in contract and supplier management activities. The content is presented by an experienced trainer, supported by group discussions and case studies. Training notes are provided for reference.On completion of this course, attendees will be able to monitor and improve supplier and contract performance through the effective application of SLAs and KPIs.Topics▪ What is a service level agreement and what is its purpose?▪ Contractual and non-contractual SLAs ▪ Defining service levels and constructing KPIs ▪ Linking SLAs and KPIs to business need, specification and selection and award criteria ▪ Supplier development programmes ▪ Use of incentive mechanisms ▪ Using balanced score cards from the Procurement Journey This course forms part of a suite of procurement workshops delivered by the Scotland Excel Academy as part of the Scottish Government's Procurement and Commercial Training Framework. Visit the <a href="https://academy.scotland-excel.org.uk/mod/page/view.php?id=251" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Scotland Excel Academy</a> for information on our full range of courses.Courses can be booked by anyone working within the Scottish public sector and registered Scottish charities. Courses are not open to the private sector or any organisations outside of Scotland. For further details on eligibility, please contact academy@scotland-excel.org.uk

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Service Level Agreements/KPIs

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Service Level Agreements/KPIs

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