This awareness session provides an in-depth overview of Personal Independence Payment. During the session we will cover an introduction to what Personal Independence Payment (PIP) is and the eligibility criteria. We then look at the whole customer journey, including how to make a claim, the actual claim process which covers the completion of relevant forms. We will then pass to the Assessment Provider, who will cover their process. This includes how assessment routes are decided, who carries out the assessments and what to expect during an assessment. The presentation then finishes with us looking at how a decision is made, the review processes, how to dispute a decision and how certain circumstances can impact on whether a customer can receive payment. Alongside these areas we will also look at what support we have in place to support our customers throughout the journey and there will be the opportunity at the end for Q&A.
Personal Independence Payment awareness session delivered by the Disability Services Advocacy Team and Capita
Please note that a calendar invite will be issued to you 5 days prior to the event which will contain the MS Teams joining link needed for you to join on the day. We ask that you put a placeholder in your own calendar/diary until then.
