3CX Intermediate Training is open and free to all new or active 3CX Partners. The Training is aimed at pre-sales and technical support personnel tasked with the responsibility of; promoting, installing, configuring, maintaining, supporting 3CX client installations and seeking to achieve 3CX Certification. This Training will prepare attendees for the 3CX Academy Intermediate Certification Exam.

Prerequisites: Completion of 3CX basic online training certification, Knowledge of Microsoft networking technology and concepts.

This training course will enable you to:

• Appreciate the painless deployment of the server on a standard Windows machine.

• Understand how to setup both software and hardware SIP Phone extensions.

• Understand how to set up PSTN gateways for the termination of telephone lines, analogue, ISDN, complete with DID.

• Understand how to set up ITSPs (normal VoIP Providers, and SIP Trunk Providers).

• Learn about the architecture of 3CX Phone System for Windows.

Additional Points of Interest

• A session on how to sell 3CX Phone System.

• Learn how to interact with support platforms when troubleshooting issues.

• A 3CX Technical Supervisor will be moderator of the technical presentation and will be available to meet with you throughout the day.

Training Agenda

• 09:00 - Doors Open / Registration

• 09:15 - Welcome and Introduction to 3CX by Eddie Vincent, EFL Technical VoIP Specialist.

Introduction and Installation

• 1.1 Introduction to 3CX Phone System

• 1.2 Installing 3CX Phone System

• 1.3 Upgrading or Re-installing

10:30 - Break

Phones & Extensions

• 2.0 Deploying 3CXPhone

• 2.1 Configuring IP Phones (Snom & Yealink)

• 2.2 Configuring Extensions

• 2.3 Configuring Forwarding Rules

12:30 - Lunch Break

13:30 - Eddie Vincent, 3CX Technical Trainer:

VoIP Providers, PSTN Gateways & Routing Rules

• 3.1 Configuring VoIP Providers / SIP Trunks

• 3.2 Configuring PSTN Gateways

• 3.3 Configuring Inbound Routing

• 3.4 Configuring Outbound Routing

NAT and Port Forwarding

• 4.1 NAT and Port Forwarding

• 4.2 Remote Extensions

• Inbound and Outbound - Basic Concepts

15:00 - Break

Basic Troubleshooting

• Server Activity Log

• Contacting Support

• Information and Guides

• Do & Dont's

• 15:30 – Break

15:45 – Eddie Vincent, 3CX Technical Trainer:

3CX Webmeeting

• Setting up a web meeting via 3CXPhone

• Windows Client vs. WebRTC

16:45 - Q&A and wrap-up

If you need to contact us for whatever reason, please email our 3CX Channel Manager.

Cancellation Policy: This event is free to all 3CX Partners. You can cancel your booking up to 1 week before the event at no charge by contacting the organiser.

Booking Reference: Upon your arrival to the venue, please have your booking reference.

Fees: There is no charge for attending this 3CX training event. However, cancellation within 2 working days of the start date and non-attendance can result in EFL issuing the Partner with an invoice for the sum of £100.

Please note that places are given on a priority basis to new 3CX Partners.

Have questions about 3CX Intermediate Training, Almondsbury, Bristol - 6th July 2017? Contact: EFL.

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