4-Step Process For Managing Difficult Employees

Communication Skills for Managing Difficult Conversations

Management Essentials Programme - Managing Difficult Conversations

Managing difficult conversations (on demand - view at your leisure)

Managing Difficult Conversations at Work

Handling and Managing Difficult Conversations Course

Performance Management - Dealing with the Difficult Employee

5 Steps to Stay Grounded (Not Guarded) in Difficult Conversations

Breaking the behavioural barriers to difficult conversations

Mastering the art of the difficult conversation

G2211: A Breakdown of One of the Most Difficult Codes