MMI: Psychological safety and civility training

RCVS Mind Matters

The Mind Matters Initiative present Vetled civility training in collaboration with VNFutures.

<h2>This online course is part of the Royal College of Veterinary Surgeons Mind Matters Initiative and is open to all members of the veterinary practice team.</h2>The Mind Matters Initiative recognises how important it is to provide veterinary professionals with the tools they need to look after their mental health.The VetLed Civility programme will be brought to you in collaboration with VNFutures but open to all members of the profession and supporting teams. A 2021 Mind Matters Initiative survey of student veterinary nurses, recently graduated veterinary nurses, and clinical coaches showed that 96% of respondents felt bullying was a serious problem in the professions. Incivility and bullying in the workplace impact us all, whether we are individually targeted or experience the repercussions of such behaviour as part of a wider workplace culture. This interactive training session will look at the importance of civility in practice, how to recognise incivility and understand it’s impacts, and identify the ways in which it can successfully be addressed.

On Wednesday, 24th January 2023, we will be holding a half day of training via Zoom.Timings:09:00am – Course starts1:00pm – Course finishesCost:The cost of this training will be £15T﻿his course has been subsidised by MMI funding and would cost £44.75CPD:Don’t forget, you can count this towards your CPD!We look forward to seeing you there.The Mind Matters Team

<h3>Information about the course:</h3>Half day, online, VetLed Civility programme 9:00: Introductions and welcome (15 mins)9:15 – 10:30: Session 1: (75 mins) Why behaviour mattersAn introduction to the importance of civility in practice.In this session we will explore what incivility looks like, consider the impact of inter-team behaviour on individuals, teams, organisations, and the safe delivery of patient care. Based upon our collaboration with a pioneering initiative within the NHS, we will explore how, quite literally, civility saves lives.10:30 – 10:40 Coffee break (10 mins)10:40 – 11.55 Session 2: (75 mins)Tools and tipsWe will use this session to understand how incivility is addressed successfully in practice. Delegates will be equipped with a range of tools and tips that can be used to ensure all members of the practice team promote and actively practise civility as a means of establishing culture which is conducive for team wellbeing and patient safety.11.55 – 12.05 Coffee break (10 mins)12:05 – 12.45 Session 3: (40 mins)Problem solving/coaching Our team will work closely with delegates to provide support and advice on how to approach challenges and explore some areas in greater depth. Example scenarios will be used to embed learning of tools and techniques.12:45 – 1pm Summary and close (15 mins)

<h3>This course is run by VetLed:</h3>VetLed was founded by Ru Clements, a vet who understands first-hand the inner workings of the profession and the significant challenges that veterinary professionals have to overcome every day. VetLed was borne out of the strongest belief that we can make things better.VetLed provide Human Factors training and support to veterinary teams and practices to develop skills, systems and a culture that helps individuals and teams to reliably deliver their clinical and/or technical skills.With a team comprised of vets and veterinary nurses, Human Factors specialists from other safety-critical professions, and a Chartered Psychologist with over 20 years in practice, VetLed’s strength is in their diversity.

<h2>FAQs</h2><h3>Questions?</h3>If you have any questions about the course please email Lacey Pitcher Mind Matters Outreach and Engagement Senior Officer l.pitcher@rcvs.org.uk<h3>What if I sign up and can no longer attend?</h3>Due to limited availability, you must let us know if you are unable to attend after signing up. Failure to do so will result in someone else missing out on the session. Places are non-refundable<h3>Can you reserve me a place and I book at a later date?</h3>Sorry, we are unable to reserve places, tickets are available on a first-come, first-served basis.<h3>How can I access the course?</h3>You will be emailed joining instructions a few days before the course.Sessions are live and not recorded.<h3> What is the refund policy?</h3>Due to the administration costs, we will only be able to refund 50% of the ticket costs, if refunds are requested on or before 10 January 2023.

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MMI: Psychological safety and civility training

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