The awareness session provides an in-depth overview of Personal Independence Payment. During the session we will cover an introduction to what Personal Independence Payment (PIP) is and the eligibility criteria. We then look at the whole customer journey, including how to make a claim, the actual claim process which covers the completion of relevant forms. We will then pass to the Assessment Provider, who will cover their process. This includes how assessment routes are decided, who carries out the assessments and what to expect during an assessment. The presentation then finishes with us looking at how a decision is made, the review processes, how to dispute a decision and how certain circumstances can impact on whether a customer can receive payment. Alongside these areas we will also look at what support we have in place to support our customers throughout the journey and there will be the opportunity at the end for Q&A.

When registering for this event:

- Please ensure you use your organisation (work) email address.

- Please only book onto this session if you are based in Wales or the Midlands.

- If you have any accessibility needs please email the team's diary manager at the time of booking DisabilityServices.AdvocacyTeam@dwp.gov.uk

- Please note that a calendar invite will be issued to you 5 days prior to the event which will contain the MS Teams joining link needed for you to join on the day. We ask that you put a placeholder in your own calendar/diary until then.

On the day:

* We ask all attendees to join the session promptly with your microphones on mute.

* We are unable to admit any attendees 10 minutes after the session has started to prevent disruption to both the presenters and other attendees.

* We will send out a copy of the presentation slides after the event.

Please also be aware, that by providing your details to attend this particular session, you agree to receive communications from the Department for Work and Pensions and Capita. To unsubscribe to this, please contact: DisabilityServices.AdvocacyTeam@dwp.gov.uk.

Personal Independence Payment Upskilling (Capita) - External Stakeholders