In Your Customer Shoes  Information Session

Museum Development Yorkshire is part of York Museums Trust and is funded by Arts Council England.Our mission is to support museums and galleries across the Yorkshire and the Humber to provide facilities and services which meet or exceed recognised standards within the museum sector.We aim to support improvements in the governance, management, operation and the strategic positioning of museums in the Yorkshire and Humber region and to foster excellence, a strategic approach to collections, learning and community engagement; develop the workforce and promote sustainability for the benefit of users.We achieve this through providing access to high quality support so that museums become more resilient and sustainable and so that the lives of the people they serve are enhanced.Training Terms Booking Conditions 2019-20This workshop is being provided by Museum Development Yorkshire which is funded by the Arts Council for England as part of a national funded programme to provide support to museums and heritage organisations in the Yorkshire and Humber Region.To be eligible to attend this free workshop you need to:-Work, either as an employee or as a volunteer (including trustees), for a museum in the region which is part of the ACE Museum Accreditation Scheme (i.e. with either Full Accreditation, Provisional Accreditation or formal Working Towards Accreditation status).Work, either as an employee or as a volunteer (including trustees), for a museum which is supported by Museum Development North East or Museum Development North West with which Museum Development Yorkshire has reciprocal arrangements for training.Confirm the organisation that you work at or volunteer for and in what capacity.Other museum sector personnel may be able to attend if places are available on payment of a fee set by Museum Development Yorkshire. Please contact MDY if you have any queries in your booking.Places on the training courses are popular and often limited.We will limit the number of delegates from each museum/museum service to two each. In exceptional circumstances more than two might be possible with advance approval from MDY.All applicants are expected to attend the training sessions/ workshops which they have booked to attend.Applicants will be asked to confirm their bookings and be made aware of a cancellation charge of £40 which they will be charged in the event of non-attendance.The charge may be waived by MDY if reasonable mitigation information can be provided a minimum of 24 hours before the start date.The charge will be made personally to the applicant.No refunds will be made for non-attendance.Failure to make payment of a penalty charge or to comply with other terms and conditions may result in exclusion from future training provided by MDY.Following the trainingAttendees will be required to complete an evaluation form, either as a paper form at the training or on-line following the training session. MDY is required to show that the training it provides is having an impact to improve museums and the way that they operate.Please contact MDY if you have any queries about booking.Other museum organisationsBecause of our funding agreement with ACE the following organisations are not a priority for free training provided by MDY.National Museums (DCMS sponsored)Museums which receive funding from ACE as National Portfolio Organisations (NPO)Staff and volunteers of these national or NPO museums may be able to attend if places are available at MDY’s discretion. They will not be given priority may be charged up to £40 (notified in advance).Museum sector consultants may be able to attend on payment of a fee set by Museum Development Yorkshire if places are available. They will not be given priority will be charged up to £40 (notified in advance).No refunds will be made for non-attendance.Please contact MDY if you have any queries about booking.

Museum Development Yorkshire

In Your Customers Shoes – Northern Museums Visitor Experience Consortium 2023

Museums across the North of England are invited to take part in an exciting programme this summer. ‘In Your Customers Shoes’ aims to put those that come face-to-face with visitors on a daily basis in the shoes of those visiting. 

Each participating museum agrees to send its staff or volunteers to three other museum sites between August and October 2023. You are asked to assess the museum you visit in all aspects of the offer from online presence to visitor engagement and submit your report via an online questionnaire. In return, your museum will receive three reports from people from other museums who have visited your site.

The programme has been running for several years and is a great way for staff and volunteers to have an interesting and enjoyable day out and bring enthusiasm and ideas back to their home site. The museums they visit receive valuable comments and realistic recommendations for service improvement.

There is no charge to take part and most museums will be able to reclaim travel and admission costs for their participants.

Find out more about in this online information meeting on 13th July at 2pm 

 We advise that participating museums attend an online briefing session Choose either 18 July at 10am or 24 July at 2pm
Links and additional details for these events will be on the MDY website next week.

If you would like to take part, please sign up by 24th July. The visits must be carried out by 31st October. 
There is an online sign up form – https://online1.snapsurveys.com/customershoessignup

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In Your Customer Shoes Information Session

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In Your Customer Shoes Information Session

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