Question 1

How many people can book a slot for each hour?

Accepted Answer

Each booking slot can accommodate a maximum of two people.

Question 2

How many people will be in the store per hour?

Accepted Answer

A maximum of eight people can be accommodated in the store per hour, with each booking allocated a dedicated eyewear stylist to assist them.

Question 3

What services will the eyewear stylist provide during the appointment?

Accepted Answer

Our eyewear stylist will guide you through the Theo Eyewear collection, help you try on different frames, discuss lens options, and ensure you feel comfortable making your selection.

Question 4

What if I don't have my prescription with me?

Accepted Answer

No worries! You can still choose frames and discuss lens options during your appointment. We can also schedule an eye exam at a later date, or you can provide us with your prescription when it's available.

Question 5

Do I have to purchase lenses from The Optical Gallery?

Accepted Answer

No, you have the flexibility to purchase the frame only if you prefer. You can then take the frame to your local optician to have your prescription lenses fitted. Our team is here to assist you in making the best choice for your eyewear needs, whether it includes lenses from us or just the frame its

Question 6

How can I make a payment for my selected eyewear?

Accepted Answer

We accept payments on the day, including a minimum 50% deposit. We accept all major credit cards, including American Express, as well as cash. Additionally, we offer a convenient 3-month interest-free payment option with Klarna.

Question 7

When will I receive my glasses after ordering?

Accepted Answer

All frames and lenses will be ordered after your appointment. It may take up to two weeks for the complete orders to arrive. We will schedule a collection appointment for you when your glasses are ready for pickup.

Question 8

How do I get to The Optical Gallery?

Accepted Answer

We are conveniently located with paid parking options available, including on-street parking and nearby car parks, such as Waitrose Twickenham. The nearest train station is Twickenham Station, and we are just a 5-minute walk away.

Question 9

What if I attend the event and don't find anything I like?

Accepted Answer

There is no obligation to make a purchase. However, please note that the £100 voucher provided to attendees will only be redeemable on the event day.

Question 10

How do I book a ticket timeslot for the event?

Accepted Answer

Booking a ticket timeslot is simple and ensures a smooth experience at our event. By reserving your timeslot, you can choose your preferred arrival time, allowing you to explore the event efficiently. Each ticket grants you one hour at the event, where you'll be paired with an eyewear stylist to gui

Question 11

When can I expect to receive my £100 gift voucher after booking my ticket for the event?

Accepted Answer

Once you've successfully booked your ticket, you'll receive a confirmation email to acknowledge your reservation. Approximately one week before the event, you will receive your £100 gift voucher via email. This voucher can be used at the event only for your eyewear purchase.

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