Customer & Client Service: Complaint Handling & Negotiation Skills

Kate Lander

Learn how to handle complaints and negotiate effectively with customers and clients in this interactive event!

Enhance your ability to manage customer and client interactions with our specialized course, "Customer &amp; Client Service: Complaint Handling &amp; Negotiation Skills." This program is designed for professionals who aim to excel in resolving complaints and negotiating effectively, ensuring customer satisfaction and fostering long-term relationships.Throughout this course, you will:<ol><li>Understand the Dynamics of Complaints: Learn the common causes of complaints and the impact they have on customer satisfaction and business reputation.</li><li>Develop Effective Complaint Handling Techniques: Gain skills in addressing complaints promptly and professionally, turning negative experiences into positive outcomes.</li><li>Enhance Communication Skills: Improve your ability to listen actively, communicate empathetically, and maintain composure during difficult interactions.</li><li>Master Negotiation Strategies: Learn proven negotiation techniques to find mutually beneficial solutions, resolve conflicts, and enhance customer and client relationships.</li><li>Implement De-escalation Tactics: Discover strategies to calm angry or upset customers, reducing tension and facilitating constructive dialogue.</li><li>Build Confidence in Conflict Resolution: Gain confidence in managing and resolving conflicts, ensuring a positive experience for both the customer and the organization.</li><li>Utilize Feedback for Improvement: Understand how to gather and use feedback from complaints to identify areas for service improvement and prevent future issues.</li><li>Engage in Practical Exercises: Participate in role-playing scenarios and case studies to practice complaint handling and negotiation skills in realistic situations.</li><li>Receive Personalized Feedback: Benefit from expert insights and tailored feedback to refine your approach to complaint resolution and negotiation.</li></ol>By the end of this course, you will be equipped with the tools and confidence to handle complaints and negotiate effectively, turning challenging situations into opportunities for strengthening customer and client relationships. Whether you're in customer service, client management, or leading a service team, this course will help you achieve excellence in complaint handling and negotiation. Tickets are available for the following dates: <ul><li>11th October 2024 from 12:00PM - 14:00PM</li></ul>

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