The Ultimate Guide to Lodging Complaints

Sunshine Support is an award-winning, independent SEND & ALN consultancy supporting families and professionals across England and Wales.Since 2017, we have helped over 80,000 parents, carers and professionals navigate the complexities of Special Educational Needs and Disabilities. Our work spans EHCP applications, tribunals, advocacy, school support and specialist training, all delivered with a clear focus on achieving meaningful, lasting outcomes for children and young people.We are known for combining deep legal knowledge with real-world experience, offering practical, compassionate guidance that cuts through confusion and empowers those we support. From one-to-one consultancy to large-scale training and national awareness campaigns, our mission is simple: to ensure children receive the support they are legally entitled to and genuinely need.At the heart of everything we do is a commitment to clarity, integrity and impact.When you attend a Sunshine Support event, you are not just gaining information. You are gaining the confidence, understanding and tools to take action.

SEN Support Ltd

Learn how to effectively voice your concerns and get results at "The Ultimate Guide to Lodging Complaints" event!

<h4><br></h4><h3>The Ultimate Guide to Lodging Complaints</h3><p><br></p><p>Join us to learn how to effectively lodge complaints in various sectors like local authorities, schools, the NHS, and more. We'll break down your rights, how to document your case, and the steps for escalating issues when needed. You will get practical tips on writing clear complaint letters and strategies for following up on complaints.</p><h4><br></h4><h4><strong><strong>This webinar will include:</strong></strong></h4><h4><br></h4><h3><strong><strong>Exercising Your Legal Rights</strong></strong></h3><p><br></p><ul><li>Rights and Responsibilities: discussion on your rights when making a complaint and the responsibilities of the organisations receiving complaints.</li><li>Documenting Your Case: importance of thorough documentation, including keeping records of all communications and evidence supporting your complaint.</li></ul><p><br></p><h3><strong><strong>Raising Complaints to Local Authorities</strong></strong></h3><p><br></p><ul><li>Local Authority Complaints Process: step-by-step guide on how to raise a complaint with local authorities, including typical timelines and escalation procedures.</li><li>Role of Local Government Ombudsman: explanation of the role of the ombudsman in resolving disputes with local authorities and the process for involving them.</li></ul><p><br></p><h3><strong><strong>Complaints in Schools and Educational Institutions</strong></strong></h3><p><br></p><ul><li>School Complaint Policies: overview of the typical complaint policies in schools, including how to find and use these policies.</li><li>Escalation Procedures: steps for escalating unresolved complaints within educational institutions, including contact points and external bodies like the Department for Education or Ofsted.</li></ul><p><br></p><h3><strong><strong>Complaints in the NHS</strong></strong></h3><p><br></p><ul><li>NHS Complaint Process: detailed guide on how to file a complaint with the NHS, including timelines, response expectations, and patient rights.</li><li>Role of the Parliamentary and Health Service Ombudsman (PHSO): information on how to escalate unresolved NHS complaints to the PHSO and what to expect from their review process.</li></ul><p><br></p><h3><strong><strong>Effective Communication and Follow-up</strong></strong></h3><p><br></p><ul><li>Crafting a Clear Complaint Letter: tips for writing a concise and effective complaint letter, including key elements to include and common pitfalls to avoid.</li><li>Follow-up and Persistence: strategies for following up on your complaint to ensure it is addressed, including how to handle delays and non-responses.</li></ul><p><br></p><p>As always there will be time for questions throughout the presentation.</p><p>Slides, references and CPD certificates will be available to attendees along with a recording to watch again for up to 30 days afterwards.</p><p><br></p><h2>DISCLAIMER</h2><p>The views expressed in the webinar are of the presenter and not Sunshine Support as an organisation. The information detailed on this page is accurate at the time of publishing. We reserve the right to change the speaker at any time. There maybe events outside of our control that contribute to this and our intention will always be to ensure the webinar goes ahead and meets the brief as closely as possible.</p>

<h3>About our speaker, Katherine Anderson:</h3><p><br></p><p>Katherine is an expert in all aspects of education law, with a particular interest in special educational needs. She accepts instructions from local authorities, schools, parents, young people, students and universities, as well as employers/employees in the education sector. Her busy caseload also includes judicial review cases in the education sector.</p><p><br></p><p><strong><strong>About 3PB Barristers:</strong></strong></p><p>3PB prides itself in working with their clients to provide the most suitable expert for their issues, and thier  enviable expertise and sector knowledge is endorsed by clients and the legal directories alike.</p><p>3PB advise a broad range of clients from Government and public sector bodies and FTSE 350 companies to SME businesses from their six UK locations: London, Birmingham, Bournemouth, Bristol, Oxford and Winchester. They also offer legal representation and advice under the Direct Public Access Scheme, across all of their practice areas, to members of the public needing legal advice directly from a barrister.</p><p>More information here: https://www.3pb.co.uk/</p>

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The Ultimate Guide to Lodging Complaints

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The Ultimate Guide to Lodging Complaints

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