With more and more health services moving online, there are concerns that people who face digital barriers will find it more difficult to access care. People’s beliefs and perceptions around digital health services will shape their willingness to engage with these services, with implications for their ability to access timely and appropriate healthcare. In turn, this may exacerbate existing health and care inequalities.

In this webinar, we will bring together current perspectives and insights on the belief and trust concerns that people have about using digital health services, and which can be barriers to their access to care. The session will include:

- Reflections on digital health services and health inequalities from a national policy perspective

- Insights from a recent research and co-design project, highlighting the range of belief and trust concerns people have about using online health platforms and tools, such as the NHS App and GP appointment booking platforms.

- Focus on a simple leaflet, co-designed through the project, to be used in community settings to foster conversation about these concerns, to help people ask questions and feel confident to choose if / when digital health services are right for them.

- Reflections from a community perspective, drawing on experience of supporting people to engage with online services.

- Opportunities for Q&A.

The session is suitable for anyone with interests in:

- Health service design and / or addressing health and care inequalities

- Digital inclusion / exclusion

- Providing support to people to access care.

You can access more information about the belief and trust barriers to using digital health services research and co-design project from the Good Things Foundation website: https://www.goodthingsfoundation.org/policy-and-research/research-and-evidence/research-2025/beliefs-and-trust-barriers-to-using-digital-health-services

Accessibility

Our Zoom events have closed captions enabled. To view captions during a meeting, select the “Show Captions” icon from the meeting controls toolbar.

We will send out slides and notes, including links to any resources or websites discussed during the event, to attendees afterwards.

If you need content in a more accessible format, or something to make the event itself more accessible, please email community@goodthingsfoundation.org. Please tell us what you need and we’ll contact you to discuss how we can help.

AI Statement

Good Things Foundation respects the privacy of all participants in our online events. We will state at the beginning of an event if it will be recorded, allowing participants to opt out of possibly having their name and/or image recorded.

We recognise that some participants may wish to use AI recording or transcribing services. Unfortunately such services may record people’s name and/or image without their consent. In recognition of this we don’t allow the use of AI recording or transcribing services at our events. Regretfully, any automated requests during events will be declined.

Thank you for your understanding.

Accessing digital health services - addressing belief & trust barriers