Active Signposting Level 1

Tower Hamlets Training Hub

<h3><strong>Audience: Administration and Reception staff</strong>
</h3><h3>This workshop aims to equip front line staff with the necessary skills and confidence to safely and 
</h3><h3>efficiently reduce the number of patients booking GP appointments for problems that could be dealt 
</h3><h3>with by other practice staff or health service providers.
</h3><h3>By the end of this workshop delegates will have a clear understanding of the value and importance of 
</h3><h3>“Active patient signposting”. Both for improving the patient journey and for helping the Practice to 
</h3><h3>manage workload more effectively and efficiently.
</h3><h3>This Level encourages understanding, awareness and impact on Services within General Practice.
</h3><h3>The topics that will be covered include:
</h3><h3>• Welcome, Introductions and Objectives
</h3><h3>• Knowing your practice population – Link with CQC
</h3><h3>• What is Active Signposting
</h3><h3>o What is it NOT
</h3><h3>• Active Signposting – Raising Awareness with your team
</h3><h3>• What skill set is needed and why.
</h3><h3>• The Next Steps
</h3><h3>• Action Plan
</h3><h3><strong>Course provider: First Practice Management</strong>
</h3>

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Active Signposting Level 1

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Active Signposting Level 1

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