Assertive Communication Workshop

GAMBICA is the Trade Association for Instrumentation, Control, Automation and Laboratory Technology in the UK. Our insight and influence help our members to be more competitive by increasing their knowledge and impact. Together we remove barriers and maximise the market potential in our industry

GAMBICA

A virtual workshop to help individuals, become more assertive, professional and confident.

This virtual workshop will increase the knowledge and skills of all individuals, assisting them in 
becoming more assertive. This will help them be more professional, feel more confident and improve 
relationships with employees, managers, stakeholder’s, and customers both when communicating 
virtually, over the telephone and face to face.
The workshop starts by defining assertiveness and learning how to distinguish between the 
different behaviours. Delegates will then learn the essential skills of assertiveness which will assist in 
both work and personal situations. Ahead of the workshop, participants will complete an online 
Assertiveness Profile for use during the workshop.
Agenda
Welcome, Introductions, Agenda and Action Plans
Assertiveness Questionnaire to Discover Areas for Development
♦ Discover Your Predominant Behavioural Style
Understanding the Differences between Aggressive, Passive and Assertive 
Behaviours
♦ What is Assertiveness?
♦ What are the Effects of Being Passive or Aggressive?
♦ Defining the Benefits and Advantages of Assertive Behaviour 
♦ Using ‘Win-Win’ 
♦ Assertiveness Quiz
Developing a More Assertive Style and Learning Assertive Techniques
♦ Knowing How to Say ‘No’ Without Feeling Guilty
♦ Thinking Brain vs. Emotional Brain
♦ How to Handle Aggression from Others 
♦ Your Assertive Rights - The Key to Self Confidence
Adapting and Projecting Body Language, Voice and Verbal Communications 
to Become More Assertive
♦ Having Impact and Influencing on Others Including Face to Face, Over the Telephone 
and Virtually
♦ Using Positive, Assertive Words and Phrases
♦ Body Language Quiz
♦ One Way vs Two-Way Communications and Rapport Building
♦ Questioning Techniques and Active Listening Skills
 Action Plans, Workshop Evaluation and Summary

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Assertive Communication Workshop

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Assertive Communication Workshop

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