Assertiveness Training

For learners to understand what assertiveness is and how to become more assertive themselves, using various tools and techniques.

Course Description

This course is designed to help learners understand the principles of assertiveness, recognise different communication styles, and develop practical techniques to express themselves confidently and appropriately in a variety of professional contexts.

Learning Objectives

By the end of this training, learners will be able to:

• Explain what assertiveness is and differentiate it from passive, aggressive, and passive‑aggressive communication styles.
  
  
• Apply practical tools and techniques to develop greater personal assertiveness in professional interactions.
  
  
• Identify how assertive communication can be used effectively in different workplace contexts and interpersonal situations.