Being Truly Customer Centric

TEDCO Business Support Ltd is a leading organisation working across the North East of England, our purpose is to help people start up and grow businesses. We have a dedicated team of business advisors who are committed to supporting people to get their business started through personalised one-on-one support and a mixture of online and face to face workshops. We specialise in helping our clients to progress their business ideas, through the development of a robust business plan along with support in accessing business finance and looking at their marketing strategy. TEDCO Business Support Ltd is proud to have supported more than 600 businesses start up over the last year. We are passionate about providing the best possible experience for our clients.

TEDCO Business Support Ltd

Free ONLINE Masterclass | Move your retail business forward with a specialist programme which explores growth and productivity improvements.

<h4>Looking for help to grow your retail business? This online Masterclass will answer all your questions and is suitable for small to medium sized retail businesses including indie shops, online stores and more.</h4> <h4>Masterclass 6: Being Truly Customer Centric: How your Customer Experience can convert to acquisition.</h4>From insight to income, understand what motivates and drives your customers and create a customer journey that not only attracts and acquires new customers but also fosters long-term loyalty. <h3>Book this online Masterclass now - commit to just 2 hours with a retail expert who'll share quick, informative and practical ways to grow your retail business.</h3>TEDCO's Retail Support has eligibility criteria and those eligible can request this workshop at a one-to-one online session with Alan Dodsworth. Book your place or complete the <a href="https://forms.monday.com/forms/37546be993b990445f84da036d7d1797?r=use1" title="https://forms.monday.com/forms/37546be993b990445f84da036d7d1797?r=use1" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">TEDCO Initial Enquiry Form</a> to arrange a call back. Businesses accessing this support will be asked to take part in a one-to-one diagnostic with retail expert Alan Dodsworth (pictured) to ensure as much as possible is gleaned from the programme. See more about the programme below.

<h3>Move your retail business forward with a specialist programme which explores growth and productivity improvements.</h3> Today’s ever changing retail landscape calls for a wide ranging and comprehensive strategy that encompasses areas such as customer acquisition, improving operational and financial performance, enhancing in store experiences, adopting digital innovation and drive to store initiatives, as well as for many retailers, being ready for Peak Trading.Most importantly, it’s about your businessStarting with a health check to assess your business’s current performance, identifying key challenges, and exploring opportunities around growth and productivity outcomes.It begins with a personalised consultation to really understand your business with TEDCO’s retail expert Alan Dodsworth.It delves into the current trends and explores industry issuesAs well as offering 1-to-1 bespoke support, the programme also provides a comprehensive series of evening Masterclasses, focused on key industry topics designed to be digestible and thought provoking.Covering the key foundations and pillars of what is essential to win at retail in today’s challenging and competitive landscape.You can attend all (or any) of the Masterclasses – they’re arranged for evenings so you can be in front of customers during the day.Who is the retail expert that will support me on a one-to-one basis?Alan Dodsworth is our retail specialist. He’ll deliver the Masterclasses and meet you one-to-one. He’s a multi-channel commercial operator with 25+ years retail experience across a diverse product mix and many routes to market.Alan began his career in store management, subsequently assuming leadership roles across regional, national, and international markets.More importantly gaining extensive exposure in challenging trading situations such as expansion, turnaround, acquisitions, downsizing and restructuring, brand repositioning as well as transformation and digital disruption.

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Being Truly Customer Centric

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