Better Conversations - eLearning

Leeds Health and Care Academy

This eLearning  is aimed at staff who work within Leeds Health and Social Care system.

Better Conversations eLearning

Introduction to Better Conversations includes reflective exercises and theory around core communication skills, providing an opportunity for participants to reflect on their current practice.

This 1 hour introduction to Better Conversations includes reflective exercises and theory around core communication skills, providing an opportunity for participants to reflect on their current practice.By the end of the session, participants will be able to:•	Understand the key skills for a productive conversation.•	Reflect on their own skills when communicating.

<h3>Who we are?</h3>Better Conversations is a coaching programme developed in Leeds to support the health and care workforce in improving the quality of personalised care we offer.Better Conversations has been supporting the health and care workforce across Leeds since 2018, providing space for staff to reflect on their conversations, and explore their communication in a supportive environment. It aims to enable health and care colleagues to deliver and encourage more collaborative conversations, primarily those conversations between a health and care professional and the people of Leeds. The programme supports the workforce to think about how collaborative conversations can empower people to take ownership of their health and care.Better Conversations eLearning self study can be accessed by anybody working in health and care in Leeds, at any level, and from any organisation.

<h3>eLearning feedback </h3>&quot;I have just completed the Better Conversation e learning. Very good online package.&quot;Leeds City Council “I would just like to feedback how fantastic I found the e-Learning training. I have completed the feedback survey but just wanted to further communicate how useful and thought-provoking it has been for me. As an interim while we wait for a return to face-to-face work this has been an exceptional training tool. It has really caused me to reflect more and consider different styles of questions; thank you very much.&quot;Third Sector&quot;The package was really good. I especially found the empathy section useful. I always think I have empathy, but I think there are other things I need to do.&quot;LTHT

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Better Conversations - eLearning

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