Question 1

What is your refund policy?

Accepted Answer

Tickets are non refundable and non transferable.  Customers will only be provided with a refund if the event has been cancelled by the Garden or a Garden closure has taken place due to circumstances out with our control.

Question 2

What happens with my data?

Accepted Answer

We will record the first name, surname, email address, telephone number and arrival time of all tickets purchased in advance. For more information on how we manage your data, please visit https://www.rbge.org.uk/privacy-notice/

Question 3

What happens if there is heavy rain?

Accepted Answer

If there is heavy rain the event will still go ahead but activities will be moved into indoor locations around the Garden.  You will need to walk between buildings across the Garden to access different activities.

Question 4

Where is the event in the Garden?

Accepted Answer

The entrance to the Botanic Lates will be at the West Gate at the John Hope Gateway on Arboretum Place, EH3 5NZ.  There will be no access at the East Gate.  During the event, you will have access to the John Hope Gateway, Inverleith House and the North West side of the Garden.