CCMS Online Training Module - Introduction to using CCMS

NOTE: For all individual online training modules booked via Eventbrite, an email appointment will be sent via LAACaseManagementTraining&SupportTeam@justice.gov.uk to the person that registered the interest, on the working day before the scheduled training. Within this email appointment will be a Microsoft Teams link and all relevant instructions to access the online session. Ensure that you check your inbox (including the spam folder) in advance of the training start time. For any enquiries relating to the scheduled training, please DO NOT contact the Customer Services Team, as they will be unable to assist. Instead, email LAACaseManagementTraining&SupportTeam@justice.gov.uk. Please arrive in advance of the published session start time. You will be held in a lobby area until the trainer opens the event and starts the session. Once the session has started no further entry will be possible.The Legal Aid Agency provides both civil and criminal legal aid and advice in England and Wales. Our work is essential to the fair, effective and efficient operation of the civil and criminal justice systems. We are a delivery organisation which commissions and procures legal aid services from providers (solicitors, barristers and the not-for-profit sector).Our priorities are to: improve casework to reduce cost, enhance control and give better customer service, improve organisational capability to meet the challenges ahead (including developing and engaging our people), build and maintain strong partnerships to secure quality provision and contribute fully to wider justice and Government aims.For more information about the Legal Aid Agency, please visit https://www.justice.gov.uk/about/laa

Legal Aid Agency

Introduction to using CCMSThis is an introductory session specifically for the beginner user. If you haven’t yet used CCMS or have only made a handful of applications, then this module is an excellent starting point. The class focuses on how we (the LAA) and you (Providers) work together digitally. This module covers the core functionality of CCMS at a basic level. At the end of the session you’ll know which sections to complete when you are making a new application. Also, how you use online communications as we move into a digital future. You’ll be confident navigating around the different sections of CCMS and understand the language used when talking about applications in CCMS terms. About CCMSThe Legal Aid Agency (LAA) has online ways of working for civil and family certificated legal aid work, involving the creation of a digital systems for providers and counsel. This is the Client and Cost Management System (CCMS) and all civil cases are managed through this system. Visit the Legal Aid training website for more information and training materials.

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CCMS Online Training Module - Introduction to using CCMS

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CCMS Online Training Module - Introduction to using CCMS

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