Available to Social Care staff working within the Lancashire and South Cumbria postcodes only:

This 2-day programme is designed to meet the training needs of staff that work within the Health and Social Care Sector and who have a need to manage challenging situations. This is a participative course and will require staff to take ownership for their learning. Our aim is to reduce the number of incidents that are occurring and is reliant on staff using the learnings in the workplace.

Areas that will be covered include the following: -

What is challenging behaviour?

The legal situation in addressing difficult situations. While most people will be familiar with the issues around Safeguarding, few are aware of the position they could find themselves in when faced with an aggressive situation. What does the law deem physical interventions to be?

What is a risk assessment and why do we need to be familiar with it?

Definitions of Positive Handling Strategies and Positive Handling – the full range of strategies and interventions (physical and non-physical)

Report writing for professionals (time allowing)

Values that underpin our care

Self – Awareness and Management of Feelings

Rights and Responsibilities

Self – Awareness and Physical Presence

Therapeutic Review – Positive Listening and Debrief

Communication Models and how this is reflective in our practice.

Proxemics and the Reactionary Gap

What can easily go wrong

Please note

Each day starts at 09.30 prompt and will continue until 16.30. People who have appointments within these hours will need to negotiate with their managers in order to attend an alternative training. By missing any part of the programme people will not be able to pick it up later or from others. It is not permitted for participants to teach any aspect of the course to others as the implications are obvious

NB As spaces are limited, we request that you register a maximum of 2 staff from each care organisation, and then disseminate the RESTORE 2 training through them to the other staff in your organisation.

Parking is available at the venue

If you have any questions regarding this training please email our inbox mbpcc.lscsocialcare@nhs.net

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

By signing up you agree for your information to be stored and by the Training hub and shared with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Challenging Behaviour - 2 Day Course