Client Retention Workshop: A Practical Blueprint for UK SMEs

Transform one-time buyers into loyal long-term clients

Good to know

Highlights

• In-person workshop
• Free parking
• Light lunch included (with options for intolerances/allergies)

About this event

Business • Client Experience • Growth Strategy

Client Retention Workshop: A Practical Blueprint for UK SMEs

By Simon Lewin

Most businesses spend far more effort finding new customers than keeping the ones they already have — even though retention delivers higher margins, stronger trust, and more predictable growth.

This workshop flips the script.

In this hands-on, interactive session, you’ll discover practical strategies to secure the right clients and simple systems that dramatically improve client loyalty and turn satisfied customers into long-term advocates. You’ll walk away with clear retention tactics, personalised action steps, and a framework you can implement immediately.

Why this workshop matters

Acquiring a new client costs far more than keeping an existing one — yet many SMEs lack a structured retention strategy.

This workshop gives you:

• A proven blueprint for building client loyalty
• Practical communication and follow-up systems
• Methods for increasing repeat business
• Tools to strengthen the customer experience at every touchpoint

Better retention means stronger relationships, improved cash flow, and long-term business stability.

Your facilitator

With 25+ years of training and business development experience across the UK and Europe, Simon Lewin has supported thousands of entrepreneurs, teams, and SMEs in strengthening client relationships and increasing lifetime customer value.

Simon brings a practical, down-to-earth approach — focusing on real-world strategies that work, without jargon or unnecessary complexity.

Who should attend?

This workshop is ideal for:

• SME owners who want to reduce churn and keep more clients
• Entrepreneurs looking to increase repeat business
• Service-based professionals who rely on long-term client relationships
• Customer experience teams and account managers
• Anyone wanting to build loyalty, trust, and retention into their business model

Objectives

By the end of this workshop, you will be able to:

• Understand the key drivers of client loyalty
• Build a simple but powerful retention strategy
• Create personalised touchpoints that keep clients engaged
• Implement follow-up systems that increase repeat purchase
• Identify the behaviours that lead to stronger relationships
• Improve your client experience from first contact to long-term partnership

What you will take away

✅ A complete client retention blueprint tailored to your business
✅ Practical tools for communication, follow-up, and client engagement
✅ A simple system to track satisfaction and loyalty
✅ Strategies to increase repeat sales and referrals
✅ Confidence in delivering a predictable, relationship-driven client experience

If you want to:
• Reduce client churn
• Increase repeat business and long-term revenue
• Turn customers into loyal advocates
• Strengthen your competitive edge

Book your place today — limited spaces available.

Early Bird Tickets: £79
Standard Price: £99
(Includes refreshments and light lunch)

Good to know

• Duration: ½ Day (4 hours)
• Format: In person
• Location: Brentwood Holiday Inn
• Networking opportunity included