CMS Rebuild Workshops

Xoserve

We are facilitating workshops with our customers to understand how they currently interact with CMS, their painpoints and requirements.

The Contact Management Service (CMS) is approaching the end of life for both software and hardware support. There are 21 processes that are currently managed within CMS and these now need to be migrated over to another tool or system.Customers have been very clear in that they do not want a like for like replacement as the current processes are outdated and ineffective. Therefore Xoserve wants to fully understand customer pain points and improvement areas so that we replace CMS with the right solution/s.With the amount of Industry change on the horizon, Xoserve wish to ensure that proposed solutions where possible, are future proofed.These workshops are focused on the customer's journey and experience throughout their dealings with Xoserve's processes in CMS , an output of which will be a draft “to be” process can be created and discussed at greater detail to ensure all view points are considered and taken on board where possible. This will then lead conversations into solution options and costings.If you have any queries about these Workshops please do get in touch with either Joanne.williams@xoserve.com or chris.cortopassi@xoserve.com.

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CMS Rebuild Workshops

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CMS Rebuild Workshops

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