Complaint Associates Online Course

Training Express

Master Complaint Associates skills with effective CRM and customer service strategies worldwide.

Key Features<ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>FREE PDF + Hardcopy certificate</li><li>Easy payment method</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>Learn Anytime, Anywhere</li><li>24/7 Learning Assistance</li><li>Best Value Price</li><li>Discounts on bulk purchases</li></ul>

The Complaint Associates course provides comprehensive training on customer relationship management. Learn how Complaint Associates handle customer complaints effectively and professionally. Gain essential skills for CRM, active listening, problem solving, and communication. Explore strategies for managing customer databases and building long-term relationships. Understand techniques to improve service quality and enhance customer satisfaction. Develop skills in telephone etiquette, time management, diary management, and reporting. Prepare for real-world scenarios through practical exercises and case studies. <h3>Learning Outcomes:</h3><ol><li>Develop effective complaint handling skills to satisfy every customer efficiently.</li><li>Learn CRM fundamentals to manage customer interactions systematically and successfully.</li><li>Enhance active listening skills to understand customer concerns accurately and clearly.</li><li>Apply problem-solving strategies to resolve complaints professionally over the phone.</li><li>Build strong customer relationships using communication and rapport-building techniques.</li><li>Improve organisational skills including time management, diary management, and reporting.</li></ol>Course Link:<a href="https://trainingexpress.org.uk/course/complaint-associates/" title="https://trainingexpress.org.uk/course/complaint-associates/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer"> Complaint Associates Online Course</a> <h3>Course Curriculum:</h3><h3> Module 01: Introduction to Customer Relationship Management (CRM)</h3><h3>Module 02: CRM Fundamentals</h3>Module 03: CRM StrategiesModule 04: CRM DatabasesModule 05: Deepening Customer RelationshipModule 06: Handling Customer ComplaintsModule 07: Introduction to Customer ServiceModule 08: What’s Different about Good Customer Service?Module 09: Customer Service Communication StrategiesModule 10: Building Rapport Over the PhoneModule 11: Active Listening and Managing Tough CallersModule 12: Problem Solving over the PhoneModule 13: Business Telephone SkillsModule 14: Diary Management and Note takingModule 15: Time ManagementModule 16: Organisational SkillsModule 17: Communication Skills

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Our Prime Learners will Get:<ul><li>Instant, Unlimited &amp; Lifetime Access to 2500+ Courses</li><li>Unlimited Free Accredited Certificates</li><li>Access to All Career Certificate Bundles</li><li>Free Student ID card &amp; Many More</li></ul>

Disclaimer:This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.