Conflict Management & Lone Working Workshop

Build confidence, improve personal safety, and learn practical strategies for managing challenging situations.

This engaging 3-hour interactive course, delivered by Heald Training, is designed to help individuals and teams work more safely, particularly when working alone or in high-risk environments.The course covers:

• Making strong first impressions
• Understanding body language and non-verbal communication
• Attitude, behaviour and emotional control
• Situational awareness and personal safety
• Lone working risk and safety strategies
• Conflict management and de-escalation techniques
• Self-defence legislation
• Breakaway and disengagement techniques

Ideal for professionals who want practical, confidence-building skills that can be applied immediately to real-world situations.