Correspondence Management Workshop - Level 2

Lancashire and South Cumbria PC Training Hub

Correspondence Management Level 2 - (also known as document management)

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.Workshop ObjectiveThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.AIM - Level 2By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.The topics that will be covered include;<ul><li>Welcome, introductions and objectives</li><li>Read Codes</li><li>Purpose</li><li>Definition</li><li>Structure</li><li>Episodicity</li><li>Common abbreviations</li><li>Codes derived from Secondary Care</li><li>Medical Terminology</li><li>Word structure and building blocks</li><li>Major body systems and organs</li><li>Common tests &amp; investigations</li><li>Action Plan</li></ul>WHO SHOULD ATTEND?Non-Clinical Primary Care StaffWHAT DO I NEED?<ul><li>MS TEAMS (join on the app or online)</li><li>Pen/Paper</li><li>Preferably a camera and mic to participate</li></ul>HOW LONG IS THE COURSE?Full day (9:30-16:30) VirtualHOW TO JOIN?You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

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Correspondence Management Workshop - Level 2

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Correspondence Management Workshop - Level 2

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