Correspondence Management Workshop - Level 3

Lancashire and South Cumbria PC Training Hub

Correspondence Management Level 3 - (also known as document management)

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.Workshop ObjectiveThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.AIM - Level 3By the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance, for patient safety ,of both working to protocols and learning from experience. Delegates will not only have time to learn, share and reflect but will also develop a personal action plan and some simple templatesLevel 3 incorporates an online assessment for each candidate taken in their own time at the practice.The topics that will be covered include;<ul><li>Welcome, introductions and objectives</li><li>What are we doing now ?</li><li>What is the required change ?</li><li>What is our route map ?</li><li>How to do this safely?</li><li>Managing potential risk – a 5 stage approach</li><li>The importance of Clinical Governance</li><li>GP Champion</li><li>Medico-legal considerations</li><li>How to work effectively and efficiently</li><li>The importance of protocols</li><li>What are they ?</li><li>What makes a good, safe, effective protocol ?</li><li>Knowing your limitations</li><li>Reviewing a simple protocol</li><li>The Importance of the audit cycle/feedback cycle</li><li>Who is responsible for what ?</li><li>Compliance with CQC’s 5 key questions</li><li>Learning from experience and the the PDSA cycle</li><li>Action Plan</li></ul><ul></ul>WHO SHOULD ATTEND?Non-Clinical Primary Care StaffWHAT DO I NEED?<ul><li>MS TEAMS (join on the app or online)</li><li>Pen/Paper</li><li>Preferably a camera and mic to participate</li></ul>HOW LONG IS THE COURSE?Full day (9:30-16:30) VirtualHOW TO JOIN?You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

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Correspondence Management Workshop - Level 3

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Correspondence Management Workshop - Level 3

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