CANCELLED Correspondence Management/Workflow Optimisation Workshop

The Norfolk & Waveney Training Hub facilitates a collaborative forum across the local primary care system. This includes multiple stakeholders to ensure access to education and training opportunities are equitable and are planned and delivered in partnership, with co-production and with multi-professional clinical leadership.

Norfolk and Waveney Training Hub

One-day Correspondence Management/Workflow Optimisation Workshop

Carole Brown Health Centre 

Norfolk and Waveney Training Hub are funding up to 30 places on this one-day Correspondence Management/Workflow Optimisation (CM/WO) workshop, delivered by PMA (Practice Managers Association). Lunch and refreshments will be provided. CM provides a mechanism and routemap to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.Agenda:9.00 	Registration
9.15	Welcome &amp; Introductions 
9.30	Introduction to Correspondence Management
This session will discuss how Correspondence Management is now a recognised tool to help meet the growing challenges of GP Practice. 
	Discuss what effective Correspondence Management will look like
	Discuss Benefits &amp; Risks
9.50	All about you
This session will reinforcement why your experience matters – and prepare you for the changes
	Discuss current work patterns/duties/policies and process’s – QoF, ES, Contract targets 
	Are staff confident, feel skilled enough to start, 
	Identify risks, obstacles and barriers to Correspondence Management 
	How familiar are staff following protocols and working on their own? 
10.10 	Understanding Medical Terminology
	Brief overview of basic Medical Terminology 
	Common words/ phrases / abbreviations used in General Practice
10.45	Break
11.00	Group Work &amp; Practical Sessions to explore Correspondence Management methods
	Top 5 frequent letters
	Workflow Optimisation Flow charts / protocols / Read Codes / templates
	Correspondence – what’s ok to be coded and filed
	And letters that needs to be ‘workflowed’?
	What actions to take
12.45 	LUNCH
1.45 	Group Work &amp; Practical sessions to explore Correspondence Management methods
	Importance of recording actions
	What happens next 
	Managing queries 
	Support in practice 
2.30 	Managing Risk and Audit 
	The Audit Process
	The Reporting Process SE/CI
	The MDU perspective
2.50 	BREAK
3.05 	Next Steps - Planning to implement Correspondence Management in practice &amp; Future opportunities 
	What will need to happen back in your practices for you to implement your new role?
	What will need to happen back in your practices to support your new role?
	Create an overview of a Practice Plan
	How long will it take?
3.45 	Review of Learning Objectives and Concerns
3.55 – Q&amp;A
4.15 – Finish Free, on site parking will be available. This workshop would be suitable for GPs, Practice Managers, Senior Practice Nurses and GP Administration Managers within your primary care settings. If you have any queries please contact <a href="http://norfolkwaveneytraininghub@nhs.net" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">norfolkwaveneytraininghub@nhs.net</a> or call 01502 712545. Kind regards,Norfolk and Waveney Training Hub

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CANCELLED Correspondence Management/Workflow Optimisation Workshop

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CANCELLED Correspondence Management/Workflow Optimisation Workshop

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