Norfolk and Waveney Training Hub are funding up to 30 places on this one-day Correspondence Management/Workflow Optimisation (CM/WO) workshop, delivered by PMA (Practice Managers Association). Lunch and refreshments will be provided.

CM provides a mechanism and routemap to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.

Agenda:

09.00 - Registration & Coffee

09.30 - Welcome & Introduction

09.35 - Learning Objectives

09.40 - Introduction to Correspondence Management

09.50 - All about you

10.10 - Understanding Medical Terminology

10.45 - Break

11.00 - Group Work & Practical Sessions to explore Correspondence Management methods

12.45 - Lunch

13.45 - Group Work & Practical sessions to explore Correspondence Management methods

14.30 - Managing Risk

14.50 - Break

15.05 - Next Steps – Planning to implement Correspondence Management in practice & future opportunities

15.45 - Review of Learning Objectives and Concerns

15.55 - Q&A

16.15 - Close

Free, on site parking will be available.

This workshop would be suitable for GPs, Practice Managers, Senior Practice Nurses and GP Administration Managers within your primary care settings.

If you have any queries please contact norfolkwaveneytraininghub@nhs.net or call 01502 712545.

Kind regards,

Norfolk and Waveney Training Hub