CRM – Customer Relationship Management  Online Course

Training Express (USA)

Learn how to level up your customer relationships with our CRM Online Course – it's time to boost your business game!

<p>The <strong><strong>CRM – Customer Relationship Management Online Course</strong></strong> is a comprehensive program designed to provide learners with the knowledge, tools, and strategies to build strong customer relationships, improve customer retention, and enhance business growth. In today’s competitive business environment, <strong><strong>CRM – Customer Relationship Management</strong></strong> is the backbone of customer-centric organizations. This course takes you step by step through the principles, fundamentals, strategies, and advanced techniques of CRM, ensuring you can effectively manage customer data, streamline communication, and drive customer loyalty.</p><p>Throughout the course, you will explore customer interaction management, <strong><strong>CRM software</strong></strong>, customer segmentation, <strong><strong>sales pipeline management</strong></strong>, <strong><strong>marketing automation</strong></strong>, service quality improvement, and data-driven decision-making. By mastering <strong><strong>CRM – Customer Relationship Management</strong></strong>, you will be able to align business processes with customer needs, boost sales performance, and create long-term customer value.</p>

<h2>Learning Outcomes</h2><ol><li>Understand CRM concepts and apply strategies to business growth.</li><li>Analyze customer data to predict and influence buying behavior.</li><li>Develop customer-focused marketing and sales strategies using CRM.</li><li>Manage CRM databases for improved decision-making and efficiency.</li><li>Handle customer complaints effectively to increase brand loyalty.</li><li>Explore CRM innovations shaping the future of customer experience.</li></ol>

<p><strong><strong>Course Link :</strong></strong> <a href="https://trainingexpress.org.uk/course/crm-customer-relationship-management/" title="https://trainingexpress.org.uk/course/crm-customer-relationship-management/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">CRM - Customer Relationship Management</a></p>

<h2>Course Curriculum</h2><h3>Module 01: Introduction to Customer Relationship Management (CRM)</h3><ul><li>Understanding the concept of CRM and its importance.</li><li>Evolution of customer relationship management in modern business.</li><li>Key benefits of CRM for organizations and customers.</li></ul><h3>Module 02: CRM Fundamentals</h3><ul><li>CRM principles, objectives, and scope.</li><li>Types of CRM: Operational, Analytical, and Collaborative.</li><li>Overview of CRM systems and software applications.</li></ul><h3>Module 03: CRM Strategies</h3><ul><li>Developing customer-focused business strategies.</li><li>Aligning CRM with sales, marketing, and customer service.</li><li>Enhancing customer lifetime value and retention strategies.</li></ul><h3>Module 04: Data Analysis in CRM</h3><ul><li>Role of customer data in decision-making.</li><li>Techniques for customer segmentation and targeting.</li><li>Using analytics to predict customer behavior.</li></ul><h3>Module 05: CRM Databases</h3><ul><li>Designing and managing customer databases effectively.</li><li>Ensuring data accuracy, security, and compliance.</li><li>Integrating CRM databases with business processes.</li></ul><h3>Module 06: Deepening Customer Relationship</h3><ul><li>Building trust through personalized communication.</li><li>Enhancing customer loyalty programs and engagement.</li><li>Strategies for cross-selling and upselling with CRM.</li></ul><h3>Module 07: Handling Customer Complaints</h3><ul><li>Effective complaint management systems.</li><li>Turning complaints into opportunities for relationship building.</li><li>Improving service quality through feedback and CRM insights.</li></ul><h3>Module 08: Future of CRM</h3><ul><li>Emerging trends in AI-powered CRM.</li><li>Role of automation and chatbots in customer service.</li><li>Preparing organizations for the next generation of CRM.</li></ul>

<p><strong><strong>Disclaimer:</strong></strong></p><p>This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.</p>