Customer Experience - Spotlight Session

Support for your business – whatever your size, sector or stage in your journey, you can count on us and our advice. Enterprise Oxfordshire Business is the Growth Hub for Oxfordshire, simplifying the business support landscape and helping individuals and businesses to connect more easily.

Enterprise Oxfordshire Business

How to create customer experiences people remember and return for. Turning everyday interactions into lasting relationships.

Helping High Streets

Helping High Streets is a collaborative support programme strengthening Oxfordshire’s high streets and local businesses through diagnostics, workshops, peer learning, expert advice and events that boost resilience, visibility and collaboration.

This webinar is being delivered online for businesses trading on the High Street.Great customer experience isn’t about big gestures. It’s about small moments, done with intention.This one-hour session brings brand and communication to life through experience. We explore the moments that matter most, how emotion shapes memory, and how thoughtful customer experience turns one-time shoppers into loyal advocates.From in-store interactions to community connection, this session focuses on how to create experiences that feel human, meaningful and memorable, without needing big budgets or complicated systems. “People will never forget how you made them feel.”— Maya Angelou What we’ll cover• What customers remember (and why it matters more than you think)• The key moments that shape the customer journey• How emotion drives loyalty and advocacy• Ideas for local community involvement and connection• Simple ways to elevate everyday in-store experiences• Using seasonal moments, events and promotions with purposeWhat you’ll leave with• A clearer understanding of your customer journey and touchpoints• Practical ideas to improve your in-store experience immediately• More confident, engaged teams who understand their role in experience• Stronger emotional connection with your customers• Increased community involvement and local loyalty• Customers who are more likely to return, recommend and advocate Your Expert for this sessionJudy Andrews – Brand Strategist, Creative Director &amp; Workshop FacilitatorJudy Andrews is a brand strategist, creative director and workshop facilitator with over 20 years’ experience helping brands and teams gain clarity, confidence and momentum.She has led brand strategy, creative direction and retail transformation projects for major global businesses including Tesco, Winn-Dixie, Coles, Superdrug and DFI Retail Group, working across the UK, US, Asia and Australia. Her experience spans supermarket rebrands, loyalty programmes, value and pricing communication, store environments and cross?channel campaigns, always connecting commercial goals with deep human insight.Alongside large-scale retail work, Judy also supports founders and small businesses, helping them clarify their positioning, tell stronger stories and show up with confidence in competitive markets. This mix of big-brand rigour and small-business empathy gives her a grounded, practical approach that resonates at every level.Judy is known for making the complex feel simple and for creating workshops that are energising, thoughtful and immediately useful. Her sessions combine strategic thinking with practical tools that teams and businesses can apply straight away.Judy’s work helps people see more clearly, think more confidently, and create experiences that truly connect with customers.Can’t make it live? Register anyway, and we will send you the recording to watch at a time that suits youMinimal Financial Assistance (MFA) schemeThe Growth Hub programme operates a Minimal Financial Assistance (MFA) scheme. All SMEs which receive support under this programme are being aided under the UK Subsidy Control Act (2022) and The Subsidy Control (Gross Cash Amount and Gross Cash Equivalent) Regulations (2022 No. 1186).MFA allows a beneficiary to receive up to £315,000 of Subsidy over a three-fiscal year period (i.e. the current and previous two fiscal years). The value of MFA given is the gross cash amount or the gross cash equivalent of the subsidy. The MFA value of this webinar is £361.70.At the end of each financial year, we are required to tell you the total amount of support you have received from Enterprise Oxfordshire. By signing up to the event you are consenting to us holding your data in line with our <a href="https://enterpriseoxfordshirebusiness.com/privacy-policy/" title="https://enterpriseoxfordshirebusiness.com/privacy-policy/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Enterprise Oxfordshire Privacy policy</a> to allow us to do this. We will only send promotional emails about new products, special offers or other information which we think you may find interesting if you opt in to marketing. By signing up to the event you are consenting to us holding your data in line with our <a href="https://enterpriseoxfordshirebusiness.com/privacy-policy/" title="https://enterpriseoxfordshirebusiness.com/privacy-policy/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Enterprise Oxfordshire Privacy policy</a>. You may receive text messages with information about emergencies under our business resilience scheme however you can opt out of these at any time by replying to any text”

Our {communityGuidelinesLink} describe the sort of content we prohibit on Eventbrite. If you suspect an event may be in violation, you can report it to us so we can investigate.

To report other categories of prohibited or illegal content, submit {link}

Customer Experience - Spotlight Session

More events from Enterprise Oxfordshire Business

Discover more events from Enterprise Oxfordshire Business, from Business to other experiences you might love.

Still looking for the right event?

Explore all online events to browse and filter by date, category, and more.

Customer Experience - Spotlight Session

More events from Enterprise Oxfordshire Business

Discover more events from Enterprise Oxfordshire Business, from Business to other experiences you might love.

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.

Still looking for the right event?

Explore all online events to browse and filter by date, category, and more.