What's included:

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Eligibility to earn a CPD & QLS endorsed certificate.
Fully Online Recorded Class
24/7 & Lifetime Access
Online support
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Customer Relationship Management plays a central role in modern business success. This CPD Certified course introduces learners to the strategies, systems, and processes that support effective customer engagement. By focusing on the essentials of Management, learners gain insights into how strong customer relationships lead to improved retention, loyalty, and long-term value. The training covers both traditional approaches and digital tools that have reshaped how organisations handle customer interactions.

The course provides a detailed look at how Management principles are applied within CRM systems to analyse customer behaviour, track satisfaction, and improve communication. Learners will explore customer data Management, sales tracking, and service strategies, all designed to strengthen business performance. By completing this course, individuals gain valuable knowledge of how Management practices within CRM can shape customer experiences and create long-term business growth. With flexible online study, learners can complete their training at their own pace and receive CPD certification.

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Customer Relationship Management (CRM) - CPD Certified