Customer Salience Summit 2026

Stay tuned for speaker and agenda announcements!

Ready to turbocharge your insight team and take the lead in building a customer-centric culture? This exclusive, annual conference explores the ways client-side research teams can utilise marketing fundamentals to deliver long-term value, create a culture of customer-centric decision making and solve some of the most pressing challenges in modern business.

Join FlexMR, a roster of experts in marketing and culture building, plus experienced clientside presenters to learn the secrets of Customer Salience and how it represents a new frontier of strategic relevance.

Here's what delegates had to say about previous iterations, which have been cosistently. rated 4.5+ / 5 by attendees:

"The day was really inspiring. I've come away with lots of new ideas" - Rose Hadden, Head of Customer & Market Insight at City & Guilds

"A fantastically organised event with great speakers and content offering food for thought plus many actionable tips" - Anna Apostolopoulos, Global Director of Insights at Pearson

"Really relevant, engaging and honest speakers. Plus the summit was great for networking too" - Andy Smith, Customer Insight Manager at NFU Mutual

Two Ways to Join

To get the full Customer Salience experience, join us on October 6 at the RSA House in central London. For £150 , you'll recieve in-person access to the full event programme, a catered lunch and networking drinks.

Online tickets provide access to a livestream of the Summit on the day, including all presentations, keynotes and panels. In addition, you'll be able to re-watch all sessions on-demand from a week after the event.

A Primer on Customer Salience

If you'd like to know more about Customer Salience before joining the Summit, check out the complete guide and toolkit - available here. Inside, you'll find tools for assesing your organisation's current capacities, an introduction to the 4C Framework and practical templates to kickstart your journey.

You can also watch the full, on-demand recording from the 2025 Customer Salience Summit here.