£238.80

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Customer Service

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£238.80
£238.80

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Location

Mount Business Centre

2 Woodstock Link

Belfast

BT6 8DD

United Kingdom

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Refund policy

Refund policy

Refunds up to 30 days before event

Event description
Customer Service

About this event

In agreement with participants, training will be offered either virtually or in classroom according to Government Covid-19 guidelines

Good news, whether your goal is to enhance customer satisfaction, increase customer loyalty or simply build a positive customer experience this workshop will hit the spot!

What Will I Learn?

Nothing helps to grow your business quicker and more reliably than Word of Mouth marketing.  This powerful session will focus on enlightening and engaging you, and your team, to develop exeptional customer service.  You will benefit from enhanced customer retention and and positive word of mouth marketing to fuel new customer acquisition.

By the end of the training you will be able to:

  • Understand what exceptional customer service is and what it looks like

  • Know who benefits from customer service and how

  • Identify who your customers are and understand their expectations 

  • Understand why customer service is all about attitude

  • Create the right environment and relationships with customers 

  • Utilise excellent customer service skills and techniques

  • Understand the importance of creating the right first impression

  • Build rapport and powerful communication and listening skills

  • Engage and service your customer through effective questioning techniques

  • Skilfully address customer complaints 

  • Manage customer expectations and exceed them whenever possible

Is it For Me?

If you are responsible for customer service or a business owner, a customer service representative or manager of a business that delivers a service or product then this course is for you.

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Location

Mount Business Centre

2 Woodstock Link

Belfast

BT6 8DD

United Kingdom

View Map

Refund policy

Refunds up to 30 days before event

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Organiser AKU Training Ltd

Organiser of Customer Service

At AKU Training we provide practical, engaging and practitioner-led training in Belfast, Ireland, UK and further afield. We offer a unique and varied range of training across Business & Administration, Finance & HR, Marketing and Project Management.

 

Whether you are a senior manager or trainee, our strength lies in identifying and fulfilling your professional training needs through:

 

Public training courses in Belfast that offer value for money and access to a wide range of topics including IT training, Administration training, Finance training, Marketing and Digital Marketing training and Project Management training.


In-house training that is tailored to your organisation’s needs and provides cost savings.


Recognised accreditations in Agile and PRINCE2 project management through the Association of Project Management Group (APMG).

 

Some of our more popular IT training courses include MS Excel Advanced, MS Word Advanced and MS Project training in Belfast. We also offer a wide range of finance training courses in Belfast including the popular Finance for Non-Financial Managers and Sage and Xero training.

 

ALL of our courses can be tailored and offered on an in-house basis for your organisation.

 

Visit www.aku.training for a full list of courses or contact marketing@aku.training today.

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