Name: "Customer Success Workshop" delivered by Hannah Godfrey
Start: 2018-06-20T14:00:00+01:00
End: 2018-06-20T17:00:00+01:00
Location: London & Partners

"Customer Success Workshop" delivered by Hannah Godfrey

London & Partners Business Growth Programme can help you grow your business and boost your innovation, productivity and profitability. This free 3-month programme offers tailored, impartial advice to businesses based in London looking to develop at different stages of their growth journey. With strategic solutions including mentoring, workshops, business growth advice and opportunities across our London network, we can help unlock your business potential.Thanks for your interest in our event. This event may be taking place as a webinar, virtual meeting or another virtual event which we may record. If the event is face to face we may have photographers at the event who may be taking photographs and video footage. In either situation your image may be captured in this content. We use event content for our promotional purposes on our website, in our promotional materials, and on other platforms for example, our social media accounts. If we are running this event in partnership with other organisation(s) they will be named in the event description above. In these cases, we may share the content with them. For more information about how we use content (and other personal information about you) please see ourPrivacy Policy.If you do not want your image taken, or do not wish it to be shared with our partners, please let us know by contacting us at the email address in the event overview quoting the event name. If the event is face to face you can also let our staff know at the event.If you are registering someone else for this event please ensure that they are aware of the above information. Please also make sure that you enter accurate contact details for them. You may also be contacted for post event feedback, either by us or by someone acting on our behalf. This is so we can understand our impact and improve our events.Webinars & virtual events:Webinars and other virtual events may be made available on content sharing platforms e.g. Wistia, Twitter and LinkedIn post the event and these will be made available to companies that either participated or were unable to attend and would like to watch the session at a later date.Face to face events:If someone turns up for an event who has not been registered, they may be refused entry on health and safety grounds.If you have any special physical access requirements or dietary requirements, please let us know by contacting us at the email address in the event overview quoting the event name. We will only use this information for the purpose of making sure that we consider (and, where possible, meet) these requirements during the event. If you provide us with this information, you are giving us your consent for this information to be used for this purpose.

Business Growth Programme

Session purpose: Understanding what Customer Success is and how to truly put the customer at the center of your business. 
Session outline: This session will be dedicated to retaining that customer once you’ve closed the deal. You’ll build an understand of what customer success truly is, how it differs from traditional account management, how to incorporate it into your business, and how to measure the success of your efforts.
Session outcomes: A clear vision of how to implement customer success in your organization so that you can retain and grow your customer base and avoid that dreaded churn. 
Agenda:
2.00pm: Registration
2.15pm: Session Starts
3.30pm: Coffee Break
3.50pm: Session continues
5.00pm: Ends
 
Our delivery partner:
Hannah is the founder of Godfrey Group, a specialist advisory that helps high growth businesses scale effectively. The group advises on business development, sales & marketing strategy, international expansion, fundraising and scaling culture.
In 2010 Hannah joined Brighton based social media monitoring start-up, Brandwatch. A couple of years later, with £32m funding secured for the business, she was sent to New York to open their US operations. Once the business was established in NYC, she then relocated to San Francisco to open their West Coast business. Five years on she had helped the company grow from 15-500 people and become a multi-million dollar business.
Before devoting her work fulltime to Godfrey Group, Hannah was heading up Customer Growth for fast growing video intelligence business, Tubular Labs, in Mountain View, CA. Working with clients including Google, Facebook, Twitter, Samsung, Twitch, Microsoft & Amazon, her team focused on improving these tech giants’ online video strategies.
Hannah is part of Create Jobs ‘meet a mentor’ program which helps 18-26 year olds connect with employment in the creative digital industry.
In addition to helping companies scale, Hannah loves to travel and since living in Brazil and trying surfing for the first time she now escapes to the beach to surf whenever she gets the chance. 
Credit Value: 3

"Customer Success Workshop" delivered by Hannah Godfrey

More events from Business Growth Programme

Follow organisers to get events picked for you

"Customer Success Workshop" delivered by Hannah Godfrey

More events from Business Growth Programme

Follow organisers to get events picked for you

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.