DATA PROTECTION AND COMPLAINTS

Jeremy Hackett HEAD OF TRAINING AT IFAC

HOW TO TREAT COMPLAINTS - first hour, and second hour -  THE DATA PROTECTION OFFICER ROLE

Thank you!  We will send you a Teams Invite two days before the event. 
Please look out for this invite from Jeremy Hackett on TEAMS.

DATA PROTECTION AND COMPLAINTSHOW TO TREAT COMPLAINTS - first hour, and second hour - THE DATA PROTECTION OFFICER ROLEAn interactive online TEAMS course lasting 120 minutes aimed at retail financial services staff working we may be exposed to Data Protection breaches and other Complaints. First hour on GDPR for staff working in financial services. Understanding of the rules and compliance processes surrounding GDPR issues in the commercial and regulatory financial services environment. <ul><li>the key terms - personal data as well as data subject, data controller etc.</li><li>personal and/or sensitive data your employees handle</li><li>the principles of the GDPR, , guidelines and best practice</li><li>what to do on a breach</li></ul>Second hour on FCA Compliant Complaints Handling<ul><li>The key requirements for all staff to understand FCA complaints.</li><li>Understand the FCA and FOS expectations</li><li>Connected regulation – SYSC, TCF - social media and complaints</li><li>Time barring</li></ul>Communication Observation Skills Assessment and Feedback Training and Coaching Record Keeping All who attend and pass will be certified as accredited by IFAC in this subject as required by FCA and the ICO.

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DATA PROTECTION AND COMPLAINTS

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Registrations are closed

DATA PROTECTION AND COMPLAINTS

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Discover more events from Jeremy Hackett HEAD OF TRAINING AT IFAC, from Business to other experiences you might love.

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