Dealing with Difficult Converstaions

This interactive course runs online via ZOOM, delivered in partnership with 2Resolve.

How this will benefit you:

On completion of this Dealing with Difficult Face-to-Face Conversations course you will be able to:

· Understand how to appropriately and effectively respond to anger and aggression

· Recognise that the way you respond will impact on their response to you

· Interpret body language and be more aware of the signals that you are projecting

· Identify how to effectively plan for a professional conversation

· Know how to give feedback constructively

· Know how to maintain effective boundaries

Worker Voice

Your course will be delivered by an expert tutor who will guide you and your fellow workers on a three-stage journey during your course:

• Issues – how does this issue affect you and your colleagues?
• Ideas – what would make things better for you and your colleagues?
• Involvement – how can you and your colleagues get involve in making positive changes in your workplace, including through your trade union?

You will take part in activities that capture your voice and we will communicate the outcomes anonymously to UNISON local branches, self-organised groups and sectoral forums. This means voice on the subject is heard at the heart of your union’s democratic structures.

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Provider: Jez Brigham, 2Resolve Training & Development

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This course is organised by UNISON Cymru Wales and is funded by the Wales Union Learning Fund (WULF). To attend this course, you must be living/working in Wales and be employed within public services.

This information will be securely stored and destroyed after one year. For more information on how UNISON uses your personal data, please go to: https://www.unison.org.uk/privacy-policy