Difficult conversations - Managing Language and Behaviours

Build your skill-set to prevent or de-escalate conflict situations

We are delighted to have Calm Mediation return for a third session to build on 'Making Constructive Conflict'. Don't worry if this is your first session as each one is suitable as standalone training.In this session Calm Mediation will consider use of language and options for working with challenging behaviour. The goal is to build your skill-set to prevent or de-escalate conflict situations. These approaches work with colleagues, service users, stakeholders or suppliers.This session is part of the 'One Croydon Training Programme' aimed at Croydon's frontline workforce (statutory, health and voluntary sectors), colleagues working in Foodbanks, Social Prescribers, Helpline Staff, Befrienders and Social Workers.A Zoom link will be sent to participants before the session.Your Data: Information about how CVA treats your data can be found on the CVA webpages in our Privacy Statement. More information about how CVA treats your data can be found on the CVA webpages in our Privacy Statement.Photographic Images: CVA takes photographs at training and events which are used for publicity and monitoring purposes including social media, our website, and annual report. Please let your trainer know if you do not want to be photographed, or if you have any concerns regarding this.If you require support to fully participate in this session, please contact the course organiser.

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Difficult conversations - Managing Language and Behaviours

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