Difficult Conversations Masterclass for First-Time Managers

Kasia Murphy Leadership

The 90-minute live session that gives you the exact words,the framework, and the confidence to handle the conversations you've been avoiding

Sales have ended for this Masterclass, but please do check my upcoming Masterclasses. I host them monthly. Thank you and see you soon! 
Kasia

<h4>You got promoted because you were brilliant at your job.</h4><h4>Or maybe, you set up your own company which has become very successful and now you manage your own team!</h4><h4>Nobody told you it would feel like this though:</h4><h4>Sound familiar?</h4><ul><li>There's a conversation you know you need to have and you've been putting it off for two weeks. Maybe three.</li><li>Someone on your team isn't pulling their weight. You've dropped hints. Nothing's changed. And now you don't know how to say it directly without causing a scene.</li><li>One of your team members used to be your peer, your mate even. Now you manage them. The dynamic is so awkward you're not sure what to say to them any more.</li><li>There's someone older than you on your team who makes it very clear they don't think you should be in charge. Eye rolls. Dismissive comments. And you're not sure whether to address it or just let it go.</li><li>Someone went quiet on you. They're doing their job ( just about). But the energy is gone. You can feel it. And you have no idea what to do about it.</li><li>You sat down to give someone feedback. They got defensive. Or upset. And afterwards you thought: never doing that again.</li><li>You've been told you need to "manage performance" on someone. But nobody trained you how. So you've done nothing, and now it's getting worse.</li></ul>

<h3><em><strong><strong>90 minutes. One skill.</strong></strong></em><br><em><strong><strong>Real scenarios. Real words. </strong></strong></em></h3><h3><em><strong><strong>Small, friendly group.</strong></strong></em></h3><h3><br></h3><h4>This isn't a lecture. It's a live, interactive session where you bring your real situation and leave with an actual plan</h4><h4><em><strong><strong>Why you freeze</strong></strong></em></h4><h4>We start with the psychology - why difficult conversations trigger avoidance even in confident, capable people. Understanding this is the first thing that changes how you approach them.</h4><h4><em><strong><strong>The framework</strong></strong></em></h4><h4>A clear, simple structure for preparing and delivering any difficult conversation. A framework you adapt to your situation every time.</h4><h4><em><strong><strong>Real scenarios, real words</strong></strong></em></h4><h4>We walk through the conversations new managers dread most with the exact language to use, what to say first, how to handle tears, defensiveness, silence, and pushback.</h4><h4><em><strong><strong>Your situation, live</strong></strong></em></h4><h4>Bring your real conversation. The Q&amp;A is the heart of this session you describe your situation, and we work through what to say together.</h4>

<h4>This is for you if...</h4><h4><strong><strong>✓</strong></strong>You've been promoted in the last 1–2 years and never received formal management training</h4><h4><strong><strong>✓</strong></strong>You're currently avoiding at least one conversation you know needs to happen</h4><h4><strong><strong>✓</strong></strong>You've given feedback and it went badly ( and now you dread giving it again)</h4><h4><strong><strong>✓</strong></strong>You manage people who are older, more experienced, or more resistant than you expected</h4><h4><strong><strong>✓</strong></strong>You manage people who used to be your peers and the dynamic is now awkward</h4><h4><strong><strong>✓</strong></strong>You want practical tools you can use immediately ( not theory)</h4><h4><strong><strong>✓</strong></strong>You're ready to stop avoiding and start leading</h4>

<h3><em><strong><strong>Here's What  You Leave With After90min:</strong></strong></em></h3><ol><li> A clear framework for structuring any difficult conversation - that you can use the very next morning</li><li>The exact language for the conversations you've been dreading - real words that fit your situation</li><li>An understanding of why your team members react the way they do and how to stop triggering defensiveness</li><li>Confidence that the conversation won't spiral  because you know how to stay calm when they push back</li><li>A specific plan for the conversation you're currently avoiding - worked through live in the session</li><li>The ability to give feedback without people shutting down, going silent, or crying</li><li>Clarity on what your job as a manager actually is  and why avoiding hard conversations is costing you more than you think</li></ol>

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