Event Information
About this event
Difficult Conversations
In agreement with participants, training will be offered either virtually or in classroom according to Government Covid-19 guidelines
This interactive, informative and highly practical course will give you the confidence to recognise, plan and manage difficult conversations as well as the opportunity to practice using constructive feedback techniques to achieve more positive outcomes.
What will I learn?
Being able to deal with difficult conversations effectively is an essential business skill that is invaluable in maintaining good relationships and retaining business. Disagreements don’t disappear when they’re ignored. People are often concerned about having a difficult conversation because they’re worried the client or colleague might react defensively to what they’ve got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact.
You will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions. You will also gain insights into real situations they have experienced and leave feeling more confident in dealing with them effectively.
- Understand the nature of difficult conversations
- The importance of self-awareness and understanding the emotional triggers that can make some conversations difficult
- Learn why treating others as you would like to be treated is not necessarily the right approach – introduction to DISC behavioural profile
- Develop techniques for managing your own emotions and opening up dialogue
- Utilise the difficult conversation model to effectively plan and prepare
- Identifying assertive, aggressive and submissive behaviours
- Learn the 6 steps to conflict resolution
- Practice giving feedback and learn how to deal with criticism from others in a constructive way
- Identify the importance of non-verbal cues in ensuring the message is given and received in the way we intend it
- Understand the importance of rapport, effective listening and questioning skills to engage in meaningful dialogue using the 3-step tango – Listen – respond – propose
- Engage in practical simulation exercises using a set of tailored business case studies around difficult conversations
Who should attend?
Any staff member who has to engage effectively with team members, peers, senior managers or other key stakeholders.
Organiser AKU Training Ltd
Organiser of Difficult Conversations
At AKU Training we provide practical, engaging and practitioner-led training in Belfast, Ireland, UK and further afield. We offer a unique and varied range of training across Business & Administration, Finance & HR, Marketing and Project Management.
Whether you are a senior manager or trainee, our strength lies in identifying and fulfilling your professional training needs through:
Public training courses in Belfast that offer value for money and access to a wide range of topics including IT training, Administration training, Finance training, Marketing and Digital Marketing training and Project Management training.
In-house training that is tailored to your organisation’s needs and provides cost savings.
Recognised accreditations in Agile and PRINCE2 project management through the Association of Project Management Group (APMG).
Some of our more popular IT training courses include MS Excel Advanced, MS Word Advanced and MS Project training in Belfast. We also offer a wide range of finance training courses in Belfast including the popular Finance for Non-Financial Managers and Sage and Xero training.
ALL of our courses can be tailored and offered on an in-house basis for your organisation.
Visit www.aku.training for a full list of courses or contact marketing@aku.training today.